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Yokohama-shi call center

Other than various procedures, window guidance in ward office and city hall, it is facility, event information, window to guide about inquiries such as information for municipal traffic of city.

Last update date September 10, 2019

Inquiry about "oversized garbage" "water supply"

Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)

Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)

When we want to check by yourself

As you gather up in Q&A form about item with many inquiries, look at this.

Yokohama-shi call center usage

Call center summary
Reception hours From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays)
Phone number

(045) 664-2525 (with a smile)
※We hang and hope not to make any mistake.
※In the case of telephone, we record inquiry contents for accurate confirmation of contents and customer service improvement of telephone reception desks.
※Or, depending on contents of inquiry, we may succeed transfer to post in charge. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.

Fax number (045) 664-2828
Inquiry with E-mail

Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site)

  • We may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
  • Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before AndroidOS4.4 before iOS4).
  • As we reply by email when answer is hoped for, setting that we can receive of domain "city.yokohama.jp", please.
  • As e-mail address that had you input may be wrong when reception completion email does not arrive after the transmission from inquiry form, we hope that we have you send again.
  • When inquiry form does not operate well,callcenter@city.yokohama.jpPlease refer for madeo.
  • Because viral infection by attached file is reported, e-mail addresscallcenter@city.yokohama.jpFile hopes that it is not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
Administration form Private consignment (trust: NEC Corporation Kanagawa branch office)

[multilingual correspondence]
Correspondence language: English, Chinese, Spanish, Korean, Tagalog
Correspondence time: From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays)

Notice

Call center mascot (we do not learn lesson)

Image which does not learn lesson from this
We do not learn lesson from this

Please refer at such time

Other than inquiries such as various procedures, window guidance in ward office and city hall or information for facility, event information, municipal traffic of city, please use in "it is not revealed where we may hear" casually.

The acquisition method of required documents

  • In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
  • When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask for rehanging depending on contents in open agency time.

Use of call center satisfaction investigation

We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.
Findings

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Information
Information to offer News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, the nation protection plan related information
Time to provide Every day from 9:00 p.m. to 8:00 a.m., the following day
Operation methods

As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal.


Ward and ward number
Ward Ward number
Green leaves 01
Asahi 02
Spring 03
Isogo 04
Kanagawa 05
Kanazawa 06
Konan 07
Kohoku 08
Sakae 09
Seya 10
Tsuzuki 11
Tsurumi 12
Tozuka 13
Medium 14
The west 15
Hodogaya 16
Green 17
The south 18

In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.

Inquiry to this page

Yokohama-shi call center (inquiries such as various procedures, window guidance in ward office and city hall, information for facility, event information, municipal traffic of city)

Telephone: 045-664-2525

Telephone: 045-664-2525

Fax: 045-664-2828

E-Mail address callcenter@city.yokohama.jp

City of Yokohama, Civic Affairs Bureau public hearing consultation section call center charge (inquiry about this page)

Telephone: 045-671-2117 ※It is not phone number of call center.

Telephone: 045-671-2117 ※It is not phone number of call center.

Fax: 045-663-3433 ※It is not FAX number of call center.

E-Mail address sh-call@city.yokohama.jp

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