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Travel Pass Counters

Last updated date: 2022/4/28

The only credit card accepted is the Yokohama Transport Hama-Eco Card.
Passes can be purchased using the Hama-Eco Card from ticket machines and offices at all stations, bus depots, and the following travel pass counters:

Travel Pass Counters
Where to buyDays openHours openPasses availableRefunds
Subway
(※1)
BusCombined bus/subway
Center-Minami StationCustomer Service CenterMon.-Fri.
Weekend/public holiday
12:00-20:00
10:00-18:00
Both
Shin-Yokohama StationCustomer Service CenterMon.-Fri.
Weekend/public holiday
12:00-20:00
10:00-18:00
Both
Yokohama StationCustomer Service CenterMon.-Fri.
Weekend/public holiday
12:00-20:00
10:00-18:00
Both
Kamiooka StationCustomer Service CenterMon.-Fri.
Weekend/public holiday
12:00-20:00
10:00-18:00
Both
Bus Pass Counters
Yokohama Station East Exit
(Sogo B1)
Mon.-Sat.
Sun./public holiday
09:00-19:00
09:00-18:00
××Bus
In front of JR Nakayama StationMon.-Sat.
Sun./public holiday
10:00-19:00
Close
××Bus
In front of JR
Tsurumi Station East Exit
Mon.-Sat.
Sun./public holiday
10:00-19:00
Close
××Bus

Closed for New Year (Dec. 31-Jan. 3)
(※1) Subway passes available include multi-rail passes for interconnections with other rail service operators.
In the refund column, "both" and "bus" respectively indicate that both bus and subway pass refunds are provided, and only bus pass refunds are provided.

◆Passes are available from subway stations as follows.
LocationDays openTimes availablePasses available
All subway station officesEvery day
of the year
07:00-22:00Subway, bus, combined bus/subway, and multi-rail subway PASMO and magnetic passes (Senior pass and Multi-bus passes are not available at these locations)
All PASMO-compatible subway ticket machinesEvery day
of the year
From first service to 23:00Subway, bus, combined bus/subway, and multi-rail PASMO (magnetic, paper passes and Senior pass are not available at these locations)

Refunds can be obtained at station offices. To obtain a refund, please bring your driver's license or health insurance card to identify you as the pass holder.
If obtaining a refund for someone else, please bring a letter from that person authorizing you to act on his/her behalf, along with your own driver's license or health insurance card. (Paper bus passes and Senior pass refunds cannot be made at subway station offices. Please use another travel pass counter.)

◆Passes are available from bus depots as follows.
LocationDays openTimes availablePasses availableRefundsPhone/fax
SubwayBus Combined bus/subway

City bus depots
(Hodogaya,Wakabadai,
Takigashira,Honmoku,
Isogo,Midori ※)

Mon.-Fri.
(except public holidays)
10:00-19:00××

Bus

Hodogaya
331-2401
Wakabadai
921-0581
Takigashira
751-5548
Honmoku
621-1071
Isogo
751-7581
Midori
931-2266

Closed for New Year (Dec. 29-Jan. 3)
In the refund column, "bus" indicates that only bus pass refunds can be obtained.
※From April 1st, 2022, Hodogaya, Takigasira, Isogo bus depots aren't sell paper passes. (In addition, you can't buy multi-bus pass.)

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Page ID: 846-524-931