Dialing 119 in a foreign language

At the Fire Command Center, fire trucks and ambulances are used in response to the location and situation heard from the caller when making a 119 call. In the case of reporting in a foreign language, accurate information cannot be obtained from the caller.

An operator in commanding section will have the fire engine or ambulance dispatched as they receive the site and other information from your 119 emergency call.
If this call was made in any language other than Japanese, an operator might not be able to receive accurate information.

If the Japanese language is insufficient, in order to provide accurate information.

So, if you are not sufficient in speaking Japanese, and in order to report accurate information…

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For reports from home or work place, ask an acquaintance who can speak Japanese to.
(* In case of emergency, let's tell Address, Phone number, name, age, etc. in advance.)

When you are at your home or office, please ask your acquaintance who speaks Japanese to make a 119 call.
(※Please give them your information (your address, phone number, name and age) in advance in case of emergency)

If the location is not well communicated on the go, etc., use the report request card to request a nearby person who can speak Japanese to report it.
(* Download the report request card in advance and keep it on a regular basis.)

If you are unfamiliar with the location and feel difficulty in explaining the site, use the“Report Request Card”to ask anyone near you who can speak Japanese to make 119 call.
(※Remember to always have the“Report Request Card”with you.This Card can be downloaded from our homepage ).

“Report Request Card” (Report Request Card)