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floor guide

Final update date March 15, 2021

[Frequently Asked Questions] 
・General Information Desk i.2F, Public Phone ☎3F, Wheelchair Rental, 2F & 3F, Nursing Room, 3F & 5F, (Multipurpose) Toilet, Each Floor, Sign Language Interpretation, Water & Thursday PM     

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1st floor [Second Traffic Plaza, Night Window, etc.]

[The first floor]
・Second Traffic Plaza (taxi, general car platform)
・Parking entrance for the next agency (parking space is B2 floor and B3 floor)
・bicycle parking lots for Government Officials
・Night window (Please contact here for notifications related to family register, marriage at ward office closing time, please refer to this)
・Central Management Office (Please contact here for lost items in Totsuka Ward Government Building for lost items)

Family Registry Division/Insurance and Pension Division, Children and Families Support Division, Elderly and Disabled Support Division, Ward's Treasurer's Office, Bank "Koban" (police box), Administrative Service Corner

3rd floor [multipurpose space, Sakura Plaza Gallery, child care support room, inhabitant of a ward, information corner, local production for local consumption corner]

2nd floor
Division in charge window Main Operations Phone number

Family Registry Division
Administrative Service Corner

A copy of your family register, ID card 045-86-8331, 8332
Copies of resident certificate, private seal 045-866-8335
Receiving window -
My number card, notification card, digital certificate, Basic Resident Register cardMoving (Notice of moving in and out)Seal Registrationenrollment proceduresSpecial Permanent Resident Certificate 045-86-8335, 8337
Notification of family register Report (Marriage, Birth, 045-86-8331, 8332
Insurance and Pension Division National Pension Plan (Kokumin Nenkin) 045-8686-8441
Medical subsidies for children, single parents, and severely disabled people, National Health Insurance, Medical System for Elderly Elderly, The Long-term Care Insurance 045-866-8450, 8479
National Health Insurance, Medical System for Elderly Seniors, The Long-term Care Insurance for the Elderly, 045-8686-8449
Consultation on payment of insurance premiums 045-8686-8445
Children and Families Support Division Maternal and Child Health Handbook, Child and Family Support Consultation 045-8686-8472
Child Allowance, Child Raising Allowance, Welfare Special Ticket (Child Raising Allowance Welfare Tickets, JR Commuter Commuter Commuter Pass Discounts, medical care benefits (Chronic Pediatric Diseases, Childcare and Training), Check ups for Infants and Toddlers 045-8686-4666
Nursery schools, kindergartens, etc. 045-8686-8467
After-School Care Program Clubs, After School Kids Club, Community and School Cooperation 045-8686-84855
Consultation and application (notebook, allowance) for persons with disabilities under the age of 18, women's welfare consultation 045-8686-8468
Elderly and Disabled Support Division Consultation and application on the welfare and health of the elderly, consultation and application for certification for long-term care, consultation on long-term care, prevention of long-term care, consultation on dementia prevention 045-8686-8439
Consultation / application (notebook / allowance) for persons with disabilities (18 years of age or older), independence support medical care (psychiatric outpatient, rehabilitation medical care of all ages), mental health consultation, consultation of incurable disease consultation 045-8686-8463
Keiro Pass, Hama Tomo Card, Toll Road Discount for Persons with Disabilities (ETC Discount), Application for Subsidy for Designated incurable diseasemedical expenses), Special Welfare Ticket (Persons with Disabilities) 045-8686-8429
Agency application pertaining to certification for long-term care, home service plan creation notification 045-8686-8452
Ward's Treasurer's Office Public money expenditure 045-8686-8405, 8406
Bank of Yokohama "Koban" (police box) Payment of city taxes and insurance premiums (handling time: 9:00 am to 4:00 pm)

4th floor [Sakura Plaza]

5th floor [Medical Examination Floor]

Health and Welfare Division, Health Sanitation Division, Life Support Division, 6th floor

7th floor [Tax Division, 7

6th floor
Division in charge window Main Operations Phone number
Health and Welfare Division 61 Consumer Affairs Committee and Children's Committee 045-8686-8418
Thing about Totsuka Heart Plan (ward community welfare health plan), community care plaza 045-8686-8424
62 Vaccinations, Cancer Screening, AIDS Test, Hepatitis medical expenses Subsidies, TB and Infectious Disease Control, A-bomb S 045-8686-8426, 8427
Health Sanitation Division 63 Business licenses for restaurants, establishment of medical institutions and pharmacies, medical and food-related licenses, etc. 045-86-8474, 8425
64 Business licenses such as barber / beauty / cleaning, hygiene of buildings / receiving tanks, registration of dogs, etc. 045-8686-8475, 8476
Life Support Division 65 social security, Support for the Independence of the Living Poor, Special Condolences for 045-866-8431, 8422

7th floor
Division in charge window Main Operations Phone number
Tax Division 71 Individual city prefectural tax income (taxable) certificate / tax exemption certificate, registration / scrapping / name change of moped motorcycle, land / house tax book registration item certificate (evaluation certificate / public dues certificate) for the current year, existing house certificate Issuance of
72 Declaration and consultation of personal city / prefectural tax, consultation of light motor vehicles tax (keijidosha-zei), (consultation of income (tax) proof / tax exemption proof) 045-8686-8351-8355
73 Consultation on property tax (land / house), reading of tax ledgers / drawings, issuance of previous year's land / house tax ledger registration items certificate

[Land Section]
045-8686-8361-8365-8365

[House]
045-8686-8368-8372

74 Payment and consultation of delinquent city tax, issuance of payment notice 045-8686-8386-8396

8th floor [Southern Agricultural Administration Office, Southwest Agricultural Committee, Roof Garden]

9th floor [General Affairs Division, Ward Administration Promotion Division, 9th floor [Regional Promotion Division.

8th floor
Division in charge window Main Operations Phone number
Nanbu Agricultural Administration Office 81 Farmland conservation, community farms, agricultural production promotion, agricultural districts, land improvement 045-8686-8491-8494
Southwest Agriculture Committee 82 Farmland development, farmer's pension, including transfer of farmland rights, conversion of farmland, proof of farmland law, etc. 045-8686-8495, 8496

9th floor
Division in charge window Main Operations Phone number
General Affairs Division 9 Disaster prevention, temporary number, volunteer insurance 045-8686-8305-830808
9292 Various statistical surveys (national census, etc.) and elections 045-86-8315, 8316
Ward Administration Promotion Division 93 Public information Yokohama Totsuka Ward version of public information, homepage, reservation reception such as legal consultation, reception of information disclosure, reception of life memorial tree, reception of public hearing (proposal from citizen) 045-866-8321, 832223
Consultation on planning and progress management of major businesses in the city, and making rules for towns 045-866-8326-8328
Regional Promotion Division 94 Lifelong learning, sports and culture promotion, anti-crime program 045-8686-8415, 8416
95 Neighborhood Association, Neighborhood Associations, Traffic Safety, Resources Reuse Promotion, Consumer Life 045-866-8411-8413

2nd floor
in charge Main Operations Phone number
Administration Section Private use of roads, rivers, general sewers, etc. 045-881-1621
Road Section New construction, improvement and maintenance of road and road safety facilities
Sewage and Park Section New construction, improvement and maintenance of rivers and public sewer pipes, and management of familiar parks

※Please note that Totsuka Public Works Office-Totsuka Ward General Government Building, so please be careful.

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