Living Environment Water and Toilet

Water Works Bureau Customer Service Center or city-designated water supply construction company.
Until repair, prepare a special amount of water, such as for toilets, and then close the "valve" in the meter box. If there is no "valve", take first aid measures such as wrapping a towel.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262 FAX： 045-848-4281

Meter reading of the amount of water used is performed once every two months. Water charges are billed every two months. In addition, sewerage usage fees are collected together with water rates.

Please use a convenient direct debit payment.
To apply for fund transfer, please bring the recent “Notice of Water and Sewerage Water Consumption” or “Receipt” and the deposit notification stamp to the financial institution with the deposit account, and then submit the “Water Transfer Request Form for Water Charges” Please fill in the required information such as your customer number, and apply.

A delivery notice will be sent, so please pay at the financial institution, post office, or convenience store listed on the back of the delivery notice by the designated date.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262 FAX： 045-848-4281

In the following households, the amount equivalent to the basic charge of water and sewerage usage fees will be reduced. Please contact the Water Works Bureau Customer Service Center or the ward office service section.

• Single-parent families receiving welfare
• Family receiving grants from Medical Certificate formedical expenses Single-parent Homes
• Families with persons with disabilities of grade 1.2 or IQ35 or lower or mental disorder Grade 1
• Families with two or more persons with disabilities, grade 3, IQ75 or lower, and mental disorders 2nd grade (even if two people are satisfied)
• Family receiving special Child Raising Allowance
• Families with elderly people who need nursing care levels of 4 or 5

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262 FAX： 045-848-4281

If two or more households are used (for housework) from a single meter in an apartment or two-family house, there is a system to apply the basic fee for each household upon request. For more information, please contact the Water Works Bureau Aoba Regional Service Center.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262 FAX： 045-848-4281

If the toilet is clogged or the water does not stop, ask the designated construction shop where the construction was performed, a nearby water supply shop, or the above for repair.

[Inquiry]

Yokohama City Pipe Works Cooperative
TEL： 045-681-6631

When the public sewer is maintained and designated as a treatment area, within three years from the designated date, it is mandatory to convert the toilet into a flush toilet, the human waste septic tank will be abolished, and discharged directly to the public sewer. Will be Homes that have become treatment areas will be notified by distributing pamphlets. For more information, please refer to [Public Works Office]

[Inquiry]

Green Public Works Office
TEL： 045-981-2100 FAX： 045-981-2112

We can use loan of city for flushing of sewage toilet and construction to abolish septic tank and discharge directly to public sewer. For more information, please contact your local Public Works Office. In addition, construction of drainage facilities cannot be performed unless it is construction shop which city appointed.

[Inquiry]

Environmental Planning Bureau Sewer Management Division
TEL： 045-671-2843 FAX： 045-641-5330

Sewage pipes on private roads are to be installed at their own expense by those who use the sewer pipe. However, if certain conditions are met, there is a system in which the city installs sewer pipes on behalf of those who use them in the following two ways. For more information, see [Public Works Office] Want to maintain sewer pipes on private roads.

1. Private road measures contracted sewerage construction system (Yokohama City will set up public sewerage system free of charge)
2. Contract construction system for joint drainage facilities (Yokohama City installs joint private pipes with a portion of burden)

[Inquiry]

Green Public Works Office
TEL： 045-981-2100 FAX： 045-981-2112

When the sewage pipe is connected to the public sewer and sewage discharged from homes is treated at a sewage treatment plant, you will be required to pay a sewerage fee according to the amount of water used in the water supply. It will be collected together with the water charge.
The sewerage usage fee is used for the operation and management of sewerage facilities.

[Inquiry]

Environmental Planning Bureau Accounting Dept.
TEL： 045-671-2826 FAX： 045-663-0132

When installing a flush toilet in an area where public sewerage is not maintained, it is necessary to notify the septic tank and inspect the completion of construction. The daily maintenance of the septic tank is important. Perform maintenance and inspection, and ask a licensed contractor for cleaning. Once a year, let's have a regular inspection at an inspection organization designated by the prefectural governor.

[Inquiry]

Resources and Waste Recycling Bureau Purification Equipment Section
TEL： 045-671-2547 FAX： 045-662-1225

When you start or stop collecting human waste, please contact the Resource Recycling Northern Office.

[Inquiry]

Northern Resources and Waste Recycling Bureau Office
TEL： 045-953-0941 FAX： 045-953-0942