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About the Special Cash Payments

*Information below is current as of May 20, 2020.

Last updated date: 2020/5/20

Residents can apply for the Special Cash Payment in two ways: by mail-in or online application.
Refer to this checklist (PDF: 2,200KB) (Japanese) to see if you qualify to apply online.
Application deadline is three months from when the city starts accepting mail-in applications. This page will list specific dates when they are established.

For inquiries about the Special Cash Payments

Contact the Yokohama Special Cash Payments Center

Phone number (via Navi-Dial): 0570-045592
*Fax number: 045-681-8379 (do not send benefit applications to this number)
*Consultation also available in English and Chinese.
*Hours: 9 a.m. to 5 p.m. (including weekends during May and June)

Frequently Asked Questions

Find answers to frequently asked questions here.(machine translation) (the outside site)
For answers to frequently asked questions related to online applications, click here.(machine translation) (the outside site)
*We are currently receiving a large number of inquiries about mistakes on the online application. Details will be shared on this page once a policy to deal with input errors is approved.

Application by post

Application forms will be sent to the head of household (applicant/beneficiary). Fill in the bank account for the transfer and attach a copy of documents to verify the bank account information as well as your identity before submitting by mail. The information for each eligible beneficiary is already printed on the application, so if there are no errors, the applicant should only have to apply their seal (stamp) or affix your signature and enter their bank account information before submission.
(1) Application forms:
Monday, May 29, 2020 – Application forms begin to be sent out on or around this date.
(2) Bank transfers:
Early June 2020 – expected start of transfers.
*Applications sent out will be eligible for forwarding, so if you live somewhere other than your registered residence, you can have the documents sent to your current residence using the Relocation/Forwarding service.

Online Application

Find answers to frequently asked questions about online applications here.(machine translation) (the outside site)

(1) Application start date
Applications open starting May 12, 2020 at 12:00 a.m.
(2) Bank transfer state date
Estimated to start in late May 2020.
(3) Online application overview
The head of household (applicant/beneficiary) who holds an Individual Card ("My Number") can access the Special Cash Payments page from the MynaPortal website, entering the payment account information from their financial institution, and uploading documents to verify the account. Identity will be verified through electronic signature for cardholders, so additional verification documents are not required.
For more information on online applications, please visit the website below:
Special Cash Payments portal site: (the outside site)

For instructions on how to use the "Pittari Service" portal to apply (no guidance on the service system or application content), call: 0120-95-0178 (Japanese language)

Important notes

  • Only the head of the household as of April 27, 2020 can apply online. Only the Individual Number ("My Number") Card can be used to apply. Individual Number ("My Number") Cards of other household or family members cannot be used to apply for the Special Cash Payments.
  • Even if incorrect data is entered into the online application, the input data will be submitted as-is, and an automatic confirmation email will be sent to the applicant.
  • Be aware that if data is incorrectly entered for eligible household members or account information, it may take time to review and correct the application, and in some cases prevent applicants from receiving the payment.
  • A card reader/writer or a smartphone that can read card information is required to verify the electronic certificate for an Individual Number ("My Number") Card signature.

[Common mistakes]

  • Application from a person who is not the head of household (applicant/beneficiary)
  • Entering data for someone who is not a registered resident under beneficiary
  • Applying as a single household despite being registered as a two-family house
  • Entering the applicant' s name in the blank for the name of the financial institution
  • Entering kanji in the blank for entering kana
  • Entering the wrong branch name or account number

Application forms will be sent to each head of household (applicant/beneficiary) from the City of Yokohama, and will list the head of household (applicant/beneficiary) and household members who qualify to receive the benefit. If you have any doubts about who is eligible for the benefit, please refer to the paper application to finish your online application or apply by mail instead.

For those considering online applications

Heads of households who hold an Individual Number ("My Number") Card with a valid electronic certificate and correctly enter the PIN for the electronic signature (6 – 16 alphanumeric characters) can apply online.
If you do not have an Individual Number ("My Number") Card, a card with an expired or revoked electronic certificate, or do not know your PIN, please apply by post instead. Mail-in application forms will begin to be sent out on or around Friday, May 29.
*Note that it takes about one and a half to two months to issue a new Individual Number ("My Number") Card.
*The online application requires you to enter the PIN (6-16 alphanumeric characters) to confirm the electronic certificate. If you fail to correctly enter the PIN five times, a lock will be automatically placed on your Individual Number ("My Number") Card, and you will need to reset it at your local ward office. If you are unsure of your PIN, please consider applying by mail instead.

Help avoid creating crowds at the ward office

It is anticipated that the ward offices will experience a large volume of requests to reset the PIN for Individual Number ("My Number") Card holders who have forgotten it as they apply for the Special Cash Payments.
To help prevent the possible spread of infection of the new coronavirus, please refrain from visiting the ward office in person and apply by post instead.
* Saturday ward office hours will be cancelled on May 9 and May 23 to help prevent spread of the new coronavirus.

What is the Special Cash Payments Program?

With the declaration of a state of emergency, facing a situation where people must unite and work together to overcome the threat of an invisible enemy, and with respect and gratitude to all those in the medical field and other work across every region in the nation, a straightforward program will be enacted to provide timely and appropriate support to the finances of each household.

Benefit eligibility

People whose residence is recorded in the Basic Resident Registration System as of April 27, 2020 are eligible.
The beneficiary is the head of the household to which each person belongs.

To those who have been evacuated due to domestic violence from relatives (spouses, parents, children, siblings, etc.)

If you have been evacuated to a different location than the place recorded in the Basic Resident Registration System prior to April 27, 2020 (reference date), due to suffering violence from relatives (a spouse, parents, children, siblings, etc.), sexual assault, poverty, or other reasons, and are unable to return to the recorded location, you may still apply for and receive the Special Cash Payments for yourself and any eligible person you live with from your current resident municipality, if certain conditions are met.
In that case, if you live in Yokohama, submit this form (PDF: 106KB) (Japanese) to apply to your local municipal office instead of the form provided by the Ministry of Internal Affairs and Communications or Kanagawa Prefecture. (If you are staying at a shelter, please consult with the shelter' s organization.)
Refer to this example (PDF: 127KB) (Japanese) when filling in the form.
Details about application procedures for Yokohama residents here. (PDF: 436KB) (Japanese)
Answers to frequently asked questions about evacuation due to violence from relatives or other issues here.(machine translation) (the outside site)
* The application may be submitted after May 1 (please apply as soon as possible).

Special Cash Payment amount

100,000 yen per eligible beneficiary.

Information from the Ministry of Internal Affairs and Communication

The Ministry of Internal Affairs and Communications has established a call center to respond to inquiries regarding the Special Cash Payments Program. For more details, such as a general summary of the program, please contact the call center below. (the outside site)
[Special Cash Payments Call Center]
0120-260020 (toll-free consultation available 9 a.m. to 6:30 p.m.)

Guide to the Special Cash Payments

Announcement (donations to support health care, new coronavirus infection prevention measures)

Starting May 1st, the City of Yokohama began accepting monetary donations going to support health care and new coronavirus infection prevention measures.
See this site for details: (Japanese)

Beware of scams posing as special cash payments programs!

[Avoid being scammed by fraudulent sites impersonating the national or local government!]
If you receive a suspicious call or email about using an ATM or handling fees related to receiving yourSpecial Cash Payment from someone claiming to be from the Ministry of Internal Affairs and Communications, prefectural government, or municipal government, please contact your local police station, or call the dedicated police consultation phone number (#9110).

Representatives of Yokohama City Hall, the Ward Administration Offices of Yokohama, and the Ministry of Internal Affairs and Communications will never do any of the following:

  • Ask you to operate an ATM
  • Ask you to send money to pay handling fees to receive the benefit
  • Send email with a URL to click to apply for the benefit
  • Visit you directly to check or take your cash card

[Beware of scam sites claiming to be government organizations or local city offices!]
Think twice before accessing sites that seem suspicious, such as homepages with hidden domains at the end of the link, and make sure to check the URL of the official website.
"Beware of benefit scams!" pamphlet (PDF: 506KB) (Japanese) produced by the Ministry of Internal Affairs and Communications and the National Police Agency.
"Beware of scams or fraudulent businesses taking advantage of the spread of new coronavirus infections!" pamphlet (PDF: 394KB) (Japanese) produced by the City of Yokohama and the Kanagawa Prefecture Police Department.

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Page ID: 313-072-046

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