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About common question

Last update date August 4, 2020

Thing about overall system

About summary of system of special Supplementary Income Payment of Q1 this time.
・Payment eligible people…Person who is listed in Basic Resident Register on April 27, 2020 (Raiwa 2) (basic date)
・The amount of payment…100,000 yen per one
・Application, receipt incarnation…Family nurturer of household where payment eligible people belong to
How do application of special Supplementary Income Payment of Q2 this time and method of payment turn out?
Application method is either among next.
① Mail application
② Online application
In the case of mail application, you attach copy of confirmation documents such as copy (full name and part to understand of the date of birth) of identity verification documents and transfer account, and please reply with the enclosed exclusive envelope.
We upload confirmation documents of transfer account and apply after receipt incarnation (family nurturer) having my number card input transfer accounts of financial institution from special Supplementary Income Payment application screen on mainapotaru in the case of online application. (Special Supplementary Income Payment portal site (the outside site)
Payment becomes transfer to bank account in the name of person of applicant.
※As you cannot apply for either application method at city hall, window of ward office, please be careful.
Are there documents which you should prepare for other than Q3 application?
①In the case of mail application
Two points of copy (bankbook and bank card, copy which financial institution name, account number, account holder of a title deed know of screen of Internet banking) of confirmation documents such as copy (full name and part to understand of the date of birth) of identity verification documents and transfer account are necessary.
<example of identity verification documents> Please copy driver's license, health insurance card, passport (passport), my number card, Basic Resident Register card (there is no photograph possible), certificate of the physically disabled, mental patient health welfare notebook, nursing notebook (notebook of love), pension book, full name including residence card and part to understand of the date of birth.
②In the case of online application
Confirmation documents of transfer previous engagement seat are necessary. In addition, identity verification documents becomes needless as we carry out identity verification by e-signature about person having my number card.

How long does it take before transfer from application of Q4 mail application?
If applications flood in, and documents necessary for application are prepared, and mention contents are right, it is early and is transfer plan now in around 3-4 weeks after we accept. About the situation after having had you apply, you can confirm in particular in page about application situation inquiry of Supplementary Income Payment.

When is deadline for application of special Supplementary Income Payment of Q5 this time?
It is Thursday, September 10, 2020 (in the case of mail, effective postmark).

How do Q6 basic date (April 27, 2020) and relations of report of transfer turn out?
It becomes principle to be paid from municipality recorded to Basic Resident Register as of April 27 becoming basic date. After that,
①  When there is scheduled transference date of notification of change of residence before basic date, it is paid from municipality that moved into newly.
②  When scheduled transference date of notification of change of residence is after basic date, it is paid from municipality before transference.
③  When there is report of transference before basic date when scheduled transference date of notification of change of residence is after basic date, it is paid from municipality where we moved to newly.

When we cannot apply for body of Q7 family nurturer with inconvenience by oneself, how should we apply?
Person having difficulty in application by the person is available for application by proxy/agent by mail.
If it is household constitutionalist and legal representative of household where application, recipient belongs to as of basic date (April 27), substitute application is accepted.

Thing about mail application

We performed Q8 online application, but application arrived by mail, too.
When we perform online application definitely, application by mail is unnecessary.

We want to take application to Q9 ward office and city hall directly.
Even if application documents are brought to ward office, city hall, we cannot accept. Please apply by mail by all means.

We cannot wait until application arrives from Q10 Yokohama-shi. We download application published in homepages such as country (Ministry of Internal Affairs and Communications) or other municipalities, and may we apply?
We cannot accept even if we have you apply other than the application which Yokohama-shi mails. As you print Address and family nurturer, household member listed in resident certificate, please use this application for application to mail from Yokohama-shi.

Why can you not use applications such as Q11 country (Ministry of Internal Affairs and Communications) or other municipalities?
Because style varying and confirmation of application contents are necessary one by one, we would appreciate your using application which printed members of household based on resident certificate beforehand.

Q12 resident registration is home, but where is application sent to when we enter facility?
It is sent to home had resident registration of.

I miswrote Q13 application, but what should I do?
Please rewrite after drawing doublet on wrong part, and having put out.

Are seal and killer whale grouper all right for seal of Q14 application?
Please use private seal (seal) to use vermilion for. Signature is fine if we do not have.

We do not know Q15 financial institution cord. <June 4 addition>
You can confirm financial institution cord here.
  https://zengin.ajtw.net/ (the outside site)
 
How should we fill in bankbook sign number column of Q16 Japan Post Bank? <June 4 addition>
Sign, please fill in left justify, number in right justify.
※When sign is five digits, of the right-side end ※Column becomes blanks.
※When sign is six digits, of the right-side end ※Please fill out column.

Five digits of Japan Post Bank

Six digits of Japan Post Bank

Confirmation documents (page, bank card which turned up cover of bankbook) such as Q17 transfer accounts have only thing that bank name and supporting store's name are old, we copy that, and may we enclose to self-addressed envelope? <August 4 update>

You copy thing of current new bank name and the bank name that they list supporting store's name, and confirmation documents such as transfer accounts are old and supporting store's name on application, and please enclose to self-addressed envelope. We confirm by contents which we had and transfer sequentially. Thing needing confirmation of contents asks for corrections by telephone or document.

In flyer enclosed by Q18 application, it was written, "documents which could confirm transfer account when it was account in the name of application, receipt incarnation who used for suidoryokinhikirakuto are unnecessary" about transfer previous engagement seat. In this case do we not need to attach confirmation documents? <June 2 addition>

We are listed in flyer of Ministry of Internal Affairs and Communications making enclosed by application as above, but preparations to cooperate with systems such as Water Works Bureau by data are necessary in Yokohama-shi and do not cope because, as a result, time suffers by until payment. I am sorry to trouble you, but please attach documents (bankbook or copy of bank card) which transfer account can identify on application.

When Q19 homecoming cannot get mail at home, what should I do?

As we can have by using transfer service (※) of Japan Post, transfer mail to whereabouts, I would like procedure.
※ We can apply on the Internet.
 https://welcometown.post.japanpost.jp/etn/ (the outside site)
※ When the Internet is not available, the nearest post office has documents (driver's license, resident certificate) which identity verification documents, old Address of the person can identify and we list required items in notice of the address change at post office and can apply.

Thing about online application

We have got a wrong Q20 input contents.
When it is not transferred by contents which had you apply, by telephone or document, we ask for confirmation of contents.
[example asking for of confirmation of contents]
・We appoint account which is not account in the name of family nurturer
・Error (account number, salesclerk mistake) of financial institution information
・The household number of people as of basic date (April 27) does not accord with the household number of people in application
・We applied by my number card of except family nurturer
・We input as applicant anyone other than family nurturer
※We cannot change account.
Summary of Q21 online application.
We upload confirmation documents of transfer account and apply after receipt incarnation (family nurturer) having my number card input transfer accounts of financial institution from special Supplementary Income Payment application screen on mainapotaru. Attachment of identity verification documents is unnecessary to perform identity verification by e-signature.
Please refer to the following site for the details of online application.
https://app.oss.myna.go.jp/Application/search (the outside site)

When is time when online application utilizing Q22 my number card is enabled?
We start receptionist of application with online on Tuesday, May 12 in Yokohama-shi.

When is payment start of this special Supplementary Income Payment of Q23 online?
About for application receptionist with online, we start transfer on May 28.

In the case of Q24 online application, is procedure pushed forward before application by mail arrives?
As for the case by online application, procedure is pushed forward without waiting for arrival of application.

Can you apply for share of family who does not have my number card by Q25 online application?
If only person (family nurturer (application, receipt incarnation)) performing online application has, we can apply for my number card.
We put together at the same time and can perform benefit application of share of family (family nurturer and person of same household) who does not have my number card.

Is online application possible if we understand only the Q26 my number?
We cannot do it. Online application needs electronic certificate stored by my number card. In addition, the use of electronic certificate needs password.
In addition, smartphone which is readable in IC card leader writer to read electronic certificate or card information is necessary.

How long does it take for Q27 my number card to receipt after applying?
It takes 2 months from one and a half months after we were applied.
As I send grant notification (postcard) from house ino ward office if my number card is completed, I would like receipt to house ino ward office. We introduce reservation system about receipt (there is ward office which does not take some reservations system). Please inquire whether you make a reservation by the Internet "Yokohama-shi my number card reservation system" about receipt reservation to "dial (0120-769-706) for exclusive use of Yokohama-shi my number card".
[reference: Yokohama-shi HP]
(application method of my number card)
https://translate-en.city.yokohama.lg.jp/kurashi/koseki-zei-hoken/todokede/koseki-juminhyo/mynumber/kojicard.html
(about receipt method of my number card)
https://translate-en.city.yokohama.lg.jp/kurashi/koseki-zei-hoken/todokede/koseki-juminhyo/mynumber/koufu.html
(Yokohama-shi my number card reservation system)
https://myno.seagulloffice.com/eThroughPass/ (the outside site)

If there is not Q28 my number card, can you not apply for benefit?
We can apply without my number card. As we mail application from Yokohama-shi, application is possible in form to send back that one.

We did not do receipt of Q29 my number card, but is receipt possible?
Receipt is possible. In addition, you receive urgent, and please consider about time as you keep card for a certain period of time even if it is past deadline for receipt in Yokohama-shi and are doing handing over.
As I send grant notification (postcard) from house ino ward office if my number card is completed, receipt, please at house ino ward office. We introduce reservation system about receipt (there is ward office which does not take some reservations system). Please inquire whether you make a reservation by the Internet "Yokohama-shi my number card reservation system" about receipt reservation to "dial (0120-769-706) for exclusive use of Yokohama-shi my number card".
[reference: Yokohama-shi HP]
(about receipt method of my number card)
https://translate-en.city.yokohama.lg.jp/kurashi/koseki-zei-hoken/todokede/koseki-juminhyo/mynumber/koufu.html
(Yokohama-shi my number card reservation system)
https://myno.seagulloffice.com/eThroughPass/ (the outside site)

We have lost notice of Q30 card, but should we reissue to receive benefit?
Reissue of notice card is not necessary on receiving benefit.

What is password of electronic certificate for Q31 signature?
More than alphanumeric character six characters that had you set by yourself when I hand my number card, it is passwords 16 characters or less. It is not password of four digits of numbers.
※When you input password by mistake consecutively, password on the rocks suffers, and it is one which we apply for password initialization with unlocking, and reset of password comes to need of password at municipality window which received issuance, and please note five times.

We forgot password of Q32 my number card, but is online application not possible?
You have my number card which effective electronic certificate was put on, and, for the use of online application, it is necessary to have you input password of electron certificate for signature definitely. When he/she forgets password, I would like the use of mail application.

Can you not reset Q33 password?
We heard in living ward office Family Registry Division, but congestion of ward office window is assumed with start of online application. For extended prevention of new coronavirus infectious disease, we have you have the next agency, and the use of mail application, please.

Is Q34 online application not possible by notice card of my number not my number card?
Online application is not possible by notice card. Please offer my number card of family nurturer for online application.

We cannot log in to Q35 mainapotaru.
In online application of Supplementary Income Payment, it is not necessary to log in to mainapotaru especially. Please advance from "just service" to application procedure screen of Supplementary Income Payment in particular without logging in.

With Q36 online application screen, zip code input column is not displayed.
When we validate contents blocker of Safari on iPhone (smartphone), zip code input column is not displayed. You invalidate contents blocker of Safari, and please try again.

We cannot upload file of confirmation documents (image) of Q37 transfer previous engagement seat.
It takes speed limit of communication with smartphone, and big photograph of file size may fail in upload when transmission rate is slow. When it is thought that transmission rate is slow, you use Wi-Fi that transmission rate is fast in, or, by the following methods, you lower file size, and please register.
Correspondence method of iPhone this (https://img.myna.go.jp/pdf/kyuhu/iphone_upload.pdf (outside site))
Correspondence method of Android this (https://img.myna.go.jp/pdf/kyuhu/android_upload.pdf (outside site))

When Q38 is place "giving e-signature" and reads my number card, it becomes "session time-out" (iPhone).
We push tab of the lower right of Safari and turn off left lower "private browse" and may be settled when we apply again.

When Q39 reads my number card at "we give e-signature", error is not given, but cannot read all the time.
Position assigning my number card to smartphone may not be right. Please confirm on the following homepage.
iPhone (https://www2.jpki.go.jp/faq/trouble/nfc/iphonefaq.pdf (outside site))
Android (https://www.jpki.go.jp/prepare/reader_writer/android.html (outside site))

When Q40 is screen "giving e-signature", and the top screen of "mainapotaru AP" is displayed after the card reading and pushes "just service" button, we come back to TOP screen of just service (iPhone).
 
As for the errand, the top screen of "mainapotaru AP" is displayed after the card reading on iPhone. In that case, please push down screen left upper "◀Safari" (please do not push down "just service".) .
Return to Safari screen after having just used my number card on service iPhone
https://img.myna.go.jp/pdf/kyuhu/ios_cardguide.pdf (the outside site)

We move to App Store when going to apply using e-signature on Q41 iPhone though mainapotaru AP has been installed.
We confirm that similar phenomenon produces even other application. As malfunction may dissolve by the following correspondence, please try.

  • We reboot terminal.
  • We update iOS in the latest version and try again several hours later.
  • We delete mainapotaru AP and carry out reinstallation.


We want to know whether Q42 online application is completed.
When online application is completed, screen "that transmission was completed in application." is displayed, and "reception desk number" is displayed.
When there is not this, application is not completed. I am sorry to trouble you, but we would appreciate your applying again.
We pushed Q43 "transmission", but automatic reply email does not arrive without completion screen being displayed. Is online application completed?
Application is not completed. I am sorry to trouble you, but we would appreciate your applying again.
Email does not reach e-mail address that registered Q44.
The next cause is thought about.

  • E-mail address that registered is wrong
    Sorry for your inconvenience, but please confirm whether e-mail address that registered is not wrong.
  • We refuse email reception except e-mail address admitted by setting to refuse reception of junk email
    When it makes only specific e-mail address to be receivable, please set to make email from "myna.go.jp" to be receivable.
  • We have been divided in two to boil junk email folder
    Please confirm the junk email folder.

Connect IC card leader lighter in Q45 Windows version mainapotaru AP, and establish my number card, but "error occurred during communication with card. It is displayed the EW144-1500 error details error code with 0x8010001d. We want you to tell coping method.
※As for the error code, EW244-1500, EW340-2000, EW640-2000 may be displayed.

Smart Card service may not be started by setting of Windows. You confirm state of Smart Card service by the following methods, and please try again after starting Smart Card service.
1.
As "service" is displayed when we click "Windows management tool" than menu which pushes down "start" button, and is displayed, we click "service".
2.
We double-click "Smart Card" than service list screen and open up "property of Smart Card" and we choose type of start-up in "it is automatic" and push down "OK".
3.
We double-click "Smart Card" than service list screen again and open up "property of Smart Card" and push down "start" of state of service button and push down "OK" successively.
4.
State of service, please confirm what it becomes during "practice" "automatic" (trigger start) type of start-up of "Smart Card" service.
Please try reinstallation of driver of IC card leader writer when it is not improved in the procedure mentioned above.
Q46 error code EW-144-0300 appears.
Please start again again. Still please run mainapotaru AP from reinstallation again when the same error is given.

Thing about evacuated to by violence from relative

You live together with spouse, but you receive economic DV, and consultant wants to receive benefit not spouse who is family nurturer, but, as of Q47, do you become a target?

As it is premised that response to evacuated to by violence of the spouse already lives apart from spouse and separates living, in the case of question, it is not intended. (it will be paid by family nurturer when "we report, and book" is submitted.)

It is not Q48 DV, but lives apart for divorce. Consultant wants to receive benefit not spouse who is family nurturer, but do you become a target?
As in addition to correspondence about this special Supplementary Income Payment living apart from spouse, and separating living, it becomes condition to evacuate for violence by relatives such as spouses, it is not intended when "(※) such as violence" is not included in reason that would live apart for divorce.
(it will be paid by family nurturer when "we report, and book" is submitted.)
In addition, it becomes principle without reasons such as DV to have notice of the change of address and notice of the change of address or notice of the address change (in the case of moving in the same ward of Yokohama-shi) go when it is lived apart.
Application of Supplementary Income Payment is sent to Address with resident certificate in particular as of April 27, 2020.

※ Violence: seiboryokuhigai, poverty or other reasons were wide, and, as well as physical thing, it was decided to be included "moral harassment" equivalent to mental DV.
If "we report, and Q49 submits book" and DV certificate, can you receive special Supplementary Income Payment surely?
When we have you report in form that met condition that country establishes and submit books, we can pay Supplementary Income Payment in particular from Yokohama-shi.
In addition, procedure to have you submit application of Supplementary Income Payment particularly to send to Address which had you report and list in book from Yokohama-shi to pay Supplementary Income Payment in particular from Yokohama-shi is necessary particularly.

By submitting Q50 monkey appearance book, current Address and Phone number may be handed down to family nurturer in resident certificate.
When we report, and book is submitted, we notify the municipalities with resident certificate of "you report, and do not pay special Supplementary Income Payment of person to family nurturer" from Yokohama-shi.
When we notify, don't worry as the system is such that it does not reach the municipalities with resident certificate including fact that we report let alone current Address or Phone number which "report, and were listed in book" from Yokohama-shi and Kanagawa, and book was sent to.

How is range of "spouse" among Q51 relatives?
As a general rule, we become legal "spouse". But we get a divorce, and day is not long, and there are circumstances, and it is said to prevention of DV method (※) that it is for range (spouse, former spouse who got a divorce, person whom there was virtually person in the marriage state) of prescribed spouse in cases that resident certificate becomes same.

※ The DV prevention method: Law about prevention of violence from spouse and protection of victim

Does violence from relative (parents, child, siblings) except Q52 spouse not apply?
We become a target. "You report, and please submit book" early as much as possible.
In addition, various information provided from Ministry of Internal Affairs and Communications which had jurisdiction over Supplementary Income Payment in particular "reported and, with book" styles, was said with "violence from spouse" until April 30, and, about violence by relative (parents, child, siblings) except spouse, was not intended definitely.
However, by notice shown by Ministry of Internal Affairs and Communications newly on May 1, we were changed when "thing which we held circumstances not to be able to return in home" was for other than spouse in "example that violence from relative and sex violence damage, poverty or other reasons were piled up compositely and did and evacuated" to that we included.
In addition, it was said that it was for not only evacuation by violence that occurred at the same time before basic date (April 27) but also "evacuation example that assumed violence from relative who occurred after the next day in basic date reason", and object was largely enlarged.

Only as for the thing that "violence" to be targeted for Q53 damage is physical.
It becomes that "violence" was fixed for DV prevention method Article 1 Paragraph 1, and it is decided to include behavior to have an influence that it is harmful to mind and body following not only violence (thing which it is illegal attack for body, and gives harm to life or body) for body but also that.
In addition, we added to those "violence", and seiboryokuhigai, poverty or other reasons were wide, and, for "violence" to become reason targeted for proposal, it was decided to be included "moral harassment" equivalent to mental DV.

You have not talked with DV consultation counters such as administration until Q54 now, but can you talk newly on applying for this benefit?
You are shown by country when not for DV consultation counters such as the municipalities when direct support (protection and interview) is not performed as condition "to report, and to issue the acceptance confirmation" of DV so far, but please contact each engine early when consultation is hoped for as it is for violence that occurred according to the answer of Q52 after the next day in basic date.
With Q55 monkey appearance book, we cannot submit copying or DV certificate of protection order decision book. What to do.
At first, as there do not need to be those documents, of Yokohama-shi style "report, and please mail book" early. "You report and list in applicable point of book" with "the future submission" by all means, and please enclose copying of "identity verification documents" on this occasion.
Afterwards, I would like mail early if those documents are available. When you cannot mail, procedure for payment may not be pushed forward.

We received support of DV in the municipalities where we lived in before Q56, but take time when we reissue certificate. What to do.
At first, as there do not need to be those certificates, of "report book" of Yokohama-shi style enclose copying of "identity verification documents", and please mail after having listed "contents of name of engine and consultation column surely when types such as measures" are "5".
Afterwards, we make "spouse violence damage monkey person acceptance confirmation for Supplementary Income Payment special in 2020" after having confirmed history of support for the municipalities listed from Yokohama-shi and we report and will cope with book to attach.
Front to submit Q57 monkey appearance book to and not being able to receive benefit when payment has been done for family nurturer by the municipalities with resident certificate while we are going through the procedure after having submitted.
We can pay Supplementary Income Payment in particular from Yokohama-shi when we have you report in form that met condition that country sets and submit books even if payment has been done for family nurturer by the municipalities with resident certificate.
In addition, in that case, it is decided to demand return of benefit paid to family nurturer by the municipalities with resident certificate.

"They report, and are submissions such as book" not possible other than the mail Q58?
From the viewpoint of prevention of new coronavirus infection spread, I would like submission by mail.

When we mail, is Q59 good in ordinary mail?
When you have you mail, you do not mind even ordinary mail, but please examine the use of various services such as "letter pack" when confirmation of having reached Yokohama City Hall is hoped for as it is documents which important personal information is included in.

"We report, and will book" accept Q60 with thing announced on homepages of country and the prefecture not style of Yokohama-shi?
As it is not possible to demand offer of information for related municipalities and various engines as Yokohama-shi when we have you submit with style that Ministry of Internal Affairs and Communications published in homepage of country and the prefecture made, it is necessary that "we report, and documents such as book" are completely set at the time of submission.
Of that purpose, Yokohama-shi style "report, and would appreciate your using book" by all means.

We received violence from Q61 spouse, but oneself lives in place with the same resident certificate as spouse who is family nurturer left house. However, application reaches spouse as all the mail addressed to family nurturer is transferred. You report, and can you submit book?
When proposal is done and lives in place with resident certificate as it is made it a condition that we evacuate for violence by relatives such as spouses, as a general rule, it is not.
However, we can have you report and submit book if we can confirm what fact that lives apart from spouse, and separates living continues for a certain period of time when violence of spouse exists, and there is cause of separation for the spouse side like question.
In addition, as a result of reporting, and having confirmed the situation in the person and related organizations where we report, and book was submitted to after the reception desk of book, please note that it may result in not being able to meet requirements (in that case, only application addressed to family nurturer is sent to place with resident certificate).

Others

About eligible people

Are there not people in Q62 residence tax tax exemption household, pension receipt household, unemployment insurance receipt household, social security receipt household with eligible people of benefit?
There is no condition by income.
Regardless of being being pension receipt household, being unemployment insurance receipt household, ward of social security, we are targeted for supply.
In addition, in income authorization of ward of livelihood protection system, we will not authorize as income.

Does Q63 foreigner become payment eligible people?
Foreigner recorded to Basic Resident Register becomes payment eligible people.
As transient and illegal immigrant are not recorded to Basic Resident Register among foreigners, we do not become a target.

Does child born in Q64 basic date (April 27) become payment eligible people?
We become payment eligible people. Child born after April 28 does not become payment eligible people.

Child is born before Q65 basic date (April 27), and what happens when we take out birth registration form after the basic date?
We become a target of payment.

Does person passed away become payment eligible people after Q66 basic date (April 27)? <July 15 update>
About person who died after basic date (April 27), you become payment eligible people, but please be careful about the following when family nurturer dies.
(1) When we die without applying
When there is member of household except the family nurturer concerned, as a general rule, it was family nurturer from member of household newly and applies and will receive payment. You put correction line in the full name of family nurturer of "① family nurturer column" (application, receipt incarnation) and list full name of new family nurturer in the margin, and you sign or please seal on this occasion. In addition, "confirmation column of ② payment eligible people" is correction-free. In addition, please enclose resident certificate including *josha.
※When we issue resident certificate including *josha for the purpose of the above, fee at window is remitted.
※Because household itself disappears alone in the case of household, it is not paid.

In the case of the family nurturer death

(2) When after having applied, we die
Payment is carried out for the family nurturer concerned and, with other inherited property, becomes a target of the inheritance.
In the case of household, we become a target of the inheritance equally alone.

You lived in Yokohama-shi at at Q67 basic date, but do you not become a target when it is not recorded to Basic Resident Register?
It is payment eligible people by having you do procedure to bring back resident certificate at ward office window even if revival of resident registration is after than basic date.

You live in Q68 foreign countries, and do you become eligible people when you come back to Japan (Yokohama-shi)?
When we return home by April 27 and are lived in Yokohama-shi, we become payment eligible people.
Please file for resident registration at ward office to live.

Others

Mentions of "confirmation of payment eligible people" of Q69 application (member of household) are different. <June 2 addition>
The following possibility is thought about.
(1) When there is much number of people
①Family passed away is listed
When we die afterwards, as of basic date (April 27, 2020), person with record becomes a target of payment to Basic Resident Register. (as for the details Q66)
②Family who moved is listed.
When we move, after basic date (April 27, 2020), resident certificate is listed by moving.

(2) When there is little number of people
①Born child is not listed
When we have resident registration of child born by basic date (April 27, 2020) later than basic date, there are things that mention is not enough.
②Family is not listed
・ Person who is not recorded is not listed in Basic Resident Register as of basic date (April 27, 2020).
・ When we move, resident certificate is not listed before the basic date (April 27, 2020) by moving.
・ When household is divided and is recorded in Basic Resident Register even if we live together as of basic date (April 27, 2020), we are not listed.
・ Even if resident certificate is the same, as of basic date (April 27, 2020), application may be sent separately when we do not actually live together.

We want to do household separation concerning Q70 benefit, but what should I do?
Household separation has you report to the actual situation whether living is the same. Influence may extend to various parts such as insurance relations, person in charge of customs. Household separation for the purpose of application of Supplementary Income Payment is not possible especially.

When resident registration place and places where we actually live in are different, concerning Q71 DV, what should I do?
 We can actually receive payment at place living in if we meet constant requirements. As for house ino case, please see homepage about Supplementary Income Payment of Yokohama-shi now in Yokohama-shi. When it may apply to you and has any questions, please consult with each ward Children and Families Support Division. In addition, please note that call may be hard to be connected at this time of the year.

It is not Q72 DV, but lives apart for divorce. Consultant wants to receive benefit not spouse who is family nurturer, but do you become a target?
As in addition to correspondence about this special Supplementary Income Payment living apart from spouse, and separating living, it becomes condition to evacuate for violence by relatives such as spouses, it is not intended when "(※) such as violence" is not included in reason that would live apart for divorce.
(it will be paid by family nurturer when "we report, and book" is submitted.)
In addition, it becomes principle without reasons such as DV to have notice of the change of address and notice of the change of address or notice of the address change (in the case of moving in the same ward of Yokohama-shi) go when it is lived apart.
Application of Supplementary Income Payment is sent to Address with resident certificate in particular as of April 27, 2020.

※ Violence: seiboryokuhigai, poverty or other reasons were wide, and, as well as physical thing, it was decided to be included "moral harassment" equivalent to mental DV.

Does special Supplementary Income Payment of Q73 this time become a target of seizure of property?
As "law about seizure prohibition to affect special Supplementary Income Payment in 2020" is passed on April 30, 2020 and promulgates and is enforced, seizure is prohibited property. (right to receive the supply concerned is similar.)

Does Q74 special Supplementary Income Payment become taxable?
Supplementary Income Payment becomes tax-free by law especially.

What should I do to decline receipt for all Q75 households?
As there is check column of "benefit unnecessary" in confirmation column of payment eligible people of application, you can enter, and please send back check to for all the eligible people.

Not for all the members of Q76 supply eligible people, can only share of some people receive payment? 
Only share of some people can receive payment among thing and households which do not receive all payment.
As there is check column of "benefit unnecessary" in confirmation column of payment eligible people of application, by having check enter column of that payment is not hoped for, can receive receipt about member of some households.

We heard with what is listed in Basic Resident Register to get Q77 benefit, but how are listed?
If report or transference transference of family register such as birth, the marriage are reported to your life event, we are listed in Basic Resident Register.

When I give notice of the change of address before Q78 basic date (April 27), and scheduled transference date of notification of change of residence has already passed and is not doing notice of the change of address, what should I do?
Scheduled transference date is different in afterward before basic date.

Can you not mail Q79 notice of the change of address?
Notice of the change of address is not possible by mail. I am sorry to trouble you, but please go through the procedure at window of house ino ward office Family Registry Division Registration Section.
[reference: Yokohama-shi HP]
(moving) from notice of the change of address (suburbs)
https://translate-en.city.yokohama.lg.jp/kurashi/koseki-zei-hoken/todokede/koseki-juminhyo/touroku/tennyuu-shigai.html

Is application sent to Address place before when we do not give Q80 notice of the change of address?
Application is sent to Address place in front.

We want to do notice of the change of address for Q81 benefit, but the next agency is not established by work on weekdays. Are you doing open agency as usual on Saturday?
From the viewpoint of extended prevention of new coronavirus infectious disease, we should have stopped open agency on Saturday until May. Please confirm page about ward office window open agency of second fourth Saturday about open agency on future Saturday.
[reference: Yokohama-shi HP]
(moving) from notice of the change of address (suburbs)
https://translate-en.city.yokohama.lg.jp/kurashi/koseki-zei-hoken/todokede/koseki-juminhyo/touroku/tennyuu-shigai.html

It is necessary to put copy of bankbook or bank card that Q82 application can identify information of transfer account, but why is it necessary?
When we have you receive Supplementary Income Payment by account transfer, we have you list account numbers about designation of transfer account and ask for submission of copy of bankbooks for confirmation of transfer previous engagement seat especially.
When information (seal impression, credit number of credit function bank card with) except "financial institution name of transfer" "branch number" "deposit classification" (normal, the immediate crisis) "account number" "account holder of a title deed" (kana) is listed, in designated point of bankbook and bank card, you may have you paint over those parts of copying black.
I would like cooperation to perform error-free payment with quickness.

Account information is included in Q83 application and submission documents, but do we do not have to worry to leak out with information?
We use personal information that we included account information that I received from inhabitants for payment business of Supplementary Income Payment in particular in concerning the payment business concerned based on ordinance of privacy protection as far as it is necessary and are done fairly for management, place.

Inquiry to this page

Yokohama-shi special Supplementary Income Payment call center (to part which automatic sound spreads in, rate does not incur.)

Telephone: 0570-045592

Telephone: 0570-045592

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Page ID: 246-297-887

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