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About companies on the pretence of "the elderly person support center" alert

Last update date February 26, 2020

Living of consumers

Reporting from Consumer Affairs Agency based on regulations of the consumers security method

Personal information leaks out to consumers, and company (※) which calls itself "elderly person support center" suggesting public institution is registered with different groups and approaches with cancellation of registration of personal information, and plural groups and people (called "the person concerned" as follows.) appear and require to consumers variously, and consultation to modify trick to let you finally send a large amount of cash to consumers by home delivery is put to consumer service centers of each place afterwards. We announce information to contribute to prevention of outbreak of consumers damage or expansion based on regulations of consumers security law (2009 law No. 50) Article 38 Paragraph 1 because we confirmed act (in consumers deceit or intimidating, and confounding) that might hurt its profit of consumers unfairly in the business with elderly person support center and person concerned when Consumer Affairs Agency investigates and appeal to consumers for attention.
※Other than "elderly person support center", similar name including "elderly person life support volunteer center" may be used "welfare for the elderly support center".

1.Summary of elderly person support center

Elderly person support center telephones home of consumers, and "personal information leaks out, and personal information is registered with another group." for consumers They offer, "we cancel registration of personal information.", but the details such as the location or business outline are unclear.
Please be careful not to be wrong with company of note 1) equivalence or similar name.
Each note 2) municipality can install "Local Elderly Care Management Center" which is support facility of local resident based on Nursing Care Insurance Law. "Elderly person support center" and equivalence or similar name may be referred to these facilities, but all are unrelated to this matter.

2.Summary of trick of invitation that we confirmed of our agency

(1)Elderly person support center telephones home of consumers and "personal information leaks out and is enrolled in another group." We offer, "we cancel registration of personal information.". Elderly person support center telephones home of consumers, for consumers,
"Personal information of ●● leaks out, and the name is registered with three groups."
"Elderly person support center cancels registration of personal information of ●● by volunteer, but only one place cannot cancel the registration when people registering in place of ●● are not."
"We look for person registering as a substitute for (elderly person support center) in this if you have a problem."
"Registration number of ●● is ****. As this number is important number that individual is identified, we tell, please do not say to anyone and fan consumer anxiety for personal data leak, and elderly person support center gives impression that it is good group to consumers. We inform consumers of substitution registrant having been found in elderly person support center on the day when we ask to look for person (called "substitute registrant" as follows.) that consumers register personal information with elderly person support center in place of consumers.
In addition, elderly person support center for consumers first "credit card is made of ●● without permission. We may tell, we (elderly person support center) cancel.

(2)Instead of cooperating with registration cancellation of personal information of consumers for consumers, substitute registrant asks to cooperate with the purchase of affected areas support article of substitute registrant.
After above (1), there is a phone call from elderly person support center for consumers again and demands to do telephone of thanks as substitute registrant was found (consumers may have call from substitute registrant directly again.) . When consumers call Phone number of told substitute registrant from elderly person support center, person who calls himself/herself officer of welfare affiliate replies, for consumers,
"●●. There is one request."
As "you register in place of ●●, please tell registration number."
"Registration number of ●● is necessary to purchase affected areas support article to send to children of affected areas."
We tell nadoto and, for consumers, ask to tell "registration number" of consumers. Because it was said that consumers must not tell anyone "registration number" from elderly person support center, we hesitate about telling, but we are concerned that substitution registrant may not cooperate with cancellation of registration of personal information when we decline this request and convey "registration number" to substitution registrant. Affected areas support article that it is said that substitute registrant purchases wears a mask other than air cleaner, and various, but radioactivity removal devices say all that it is necessary article for affected areas support.
In addition, company which sold affected areas support article to substitute registrant is called "distributor" as follows.

(3)Distributor tells name lending that substitute registrant used registration number of consumers for the purchase of affected areas support article for consumers when it hits and we threaten and do.
Oh, for consumers, act of consumers threatens with hitting in name lending.
As there is a phone call from substitute registrant for consumers again after above (2) and used registration number of consumers to purchase affected areas support article, it is demanded to call sales company (consumers may have call from distributor directly again.) . When consumers call Phone number of sales company told by substitute registrant, person who calls himself/herself administrator of sales company replies, for consumers,
It "is name lending to have told substitute registrant registration number of ●●."
"Inspection of Financial Services Agency enters on Friday. Crime of name lending of ●● comes out when we do not take some measures."
We tell nadoto and threaten as consumers did illegal act.
For i consumers, we are going to let you draw deposit of consumers as need to be dressed as consumers purchased affected areas support article. Distributor continues in above a; and for consumers,
"You must forge evidence that ●● paid."
Even if "there is anything, I protect ●●."
"Please tell all what bank deposit of ●● is in how much."
"We give instructions to move money not to come out in Financial Services Agency."
"Money that we withdrew, please keep at home of ●● until doubt clears."
We tell nadoto and get all the balance of each bank account of consumers. In addition, also, distributor may direct consumers to reply that we know nothing even if contact comes from Financial Services Agency or the police to report so immediately if notification comes.

(4)Distributor directs consumers to send cash by home delivery as need in the case of inspection of Financial Services Agency.
Oh, for consumers, we point out what account you draw out from how much concretely every day. Distributor calls home of consumers in every day for the next one or two weeks and directs concretely which account they draw from how much on that day, and consumers draw deposit according to the instructions. In addition, distributor for consumers,
"Please say, "we want to leave cash at hand" if asked about purpose of money in financial institution."
We tell nadoto, and consumers may point out way of answering when it was called out in financial institution concretely.
We direct i consumers to send cash which we drew out from financial institution by home delivery. After having let consumers draw deposit, distributor is telephone for consumers,
"Inspection of Financial Services Agency will enter tomorrow."
"Flash money is necessary."
As "you are suspected to send to company in Financial Services Agency, please send to the parents' house of wife of my co-worker."
We tell nadoto and direct to send cash which consumers draw out from bank account by then and kept at hand by home delivery. We think that consumers are that it is hard when they do not send before inspection of Financial Services Agency although they did not think that it is necessary to send cash to distributor till then and send cash by home delivery as it was directed distributor.
While drawer and sending of deposit are not demanded from distributor depending on cormorant person to use, it is directed to do tray child's part of baggage. While drawer and sending of deposit are not demanded depending on consumers, it is directed to receive home delivery that reached home of consumers from distributor, and to transfer to another place. The contents of the baggage are cash which other consumers sent.
Oh, for the next several months, we make a call to home of consumers and convey the inspection situation of false Financial Services Agency and confirm the present situation of consumers. After having let consumers spend cash by home delivery, for several months, we telephone home of consumers, and distributor conveys the inspection present situation of false Financial Services Agency and confirms the present situation of consumers and lets you fall when money comes back to consumers. Afterwards, call to elderly person support center and the person concerned is not connected. In addition, it is similar when we let consumers work as tray child actor of baggage.

3. Fact that we confirmed in Consumer Affairs Agency

  • We were not able to confirm the commercial corporation registration of elderly person support center and the person concerned.
  • As for the Phone number which elderly person support center and the person concerned used for contact with consumers, it is contract through person of plural telephone transfer service industries, and use contractor is unidentified. In addition, it did not lead to the other party although Consumer Affairs Agency had call investigation.
  • After investigating cash destination that became clear in process of investigation, it was home of different consumers whom we received, and child's part was ordered to of baggage from elderly person support center.
  • "Elderly person support center" and equivalence or similar name may be referred to "Local Elderly Care Management Center" installed based on regulations of 46 Paragraph 1 of Nursing Care Insurance Law Article 115 and Paragraph 2. It is facility for the purpose of what support improvement of health medical care of local resident and increase of the welfare comprehensively by "Local Elderly Care Management Center" placing health nurse, social worker, chief care manager, and giving necessary support for stability of maintenance of mental and physical health of local resident and life and the center telephones home of consumers and may not approach with deletion of personal information.

Advice to 4 consumers

  • "Personal information leaks out and is enrolled in another group." "We cancel registration of personal information." "It is necessary to register another person with cancellation of registration of personal information." is trick of typical fraud. Please hang up immediately. In addition, as for the personal information that has leaked out, the acquisition is not often clear, and it is generally difficult to delete all. In addition, there is usually no that personal information of another person is necessary to delete cancellation and personal information of registration of personal information.
  • "Let me use your name." "Please tell your registration number." "Your act is name lending." This is trick of typical fraud.
  • You must not convey detailed (name of financial institution, account number, deposit balance) of your assets on the telephone. This is trick of typical fraud. It may be directed concretely later when we accept such a demand once what account you draw out from how much when. Administration and company demand offer of such an information on the telephone, and there is usually no that we order withdrawals of deposit. Let's be careful not to get on fair words of company. In addition, it will be directed to send money that even story to have only to draw money drew sometime soon first. It will absolutely prevent you from accepting.
  • "Send money by home delivery." This is trick of typical fraud. It will absolutely prevent you from accepting. In addition, you receive baggage by home delivery, and it may be directed another place to transfer, but must never accept. While we do not know, we may be involved in crime.
  • As well as "elderly person support center", company suggesting public institution including incorporated administrative agency National Consumer Affairs Center of Japan approaches consumers with deletion of personal information, and a lot of consultation to cheat cash are put. Please be careful enough.
    (reference) By National Consumer Affairs Center of Japan alert (H24.10.25 public announcement, H29.3.14 update)
  • "Please be careful about telephones talking about National Consumer Affairs Center of Japan!"
    http://www.kokusen.go.jp/soudan_now/data/kokusen_katari.html (the outside site)
  • Let's talk with consumer life consultation counter and the police before paying money when there is doubt about such a business.

Phone number for exclusive use of Yokohama-shi consumer life synthesis center consultation

045-845-6666

The details of news such as Consumer Affairs Agency homepages

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Economic Affairs Bureau civic economic Labor Relations Division consumption economy section

Telephone: 045-671-2584

Telephone: 045-671-2584

Fax: 045-664-9533

E-Mail address [email protected]

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