Consumer Administration of Yokohama City

　With the progress of aging, advanced information technology and globalization, the social situation surrounding consumers is becoming increasingly complex. ・
It is becoming more diverse.
Enhance consumer administration through the enactment of the Consumer Education Law and the revision of the Consumer Safety Law, etc.
There is a need for this.
In light of this situation, the Economic Affairs Bureau Consumer Affairs Division has been working on it.
●Operation of Yokohama City Consumer Affairs Center (consumer life consultation, consumer education and enlightenment business, etc.)
Providing a place for consumer activities, etc.)
●Cooperation with inside and outside the agency based on "Direction of Yokohama City Consumer Education Promotion Direction (September 2015)"
Promotion of consumer education and awareness-raising programs
●Promotion of cooperation with consumer groups
●Support for the activities of Yokohama City Consumer Life Promotion Members
We will promote various businesses such as the development and support of consumers who can adapt to the diversification of social conditions.

<From The Mayor of Yokohama>
　In recent years, problems related to consumer life have been caused by the spread of personal computers and smartphones, resulting in the spread of PCs and smartphones.
The number of consultations on Internet mail order, such as troubles related to regular purchases of cosmetics, etc., is on the rise. Shark
There is also concern that problems targeting young people, such as esthetics and side jobs will increase due to the reduction of adult age.
Yes.
　Based on this situation, the 14th Yokohama Consumer Affairs Council (October 4th to September 1996).
The theme of "Efforts for Education and Enlightenment Necessary for Consumer Administration in line with the Progress of the Digital Society".
We are continuing discussions.
　In addition, consumer troubles by malicious businesses in the event of a natural disaster continue to be damaged.
In Yokohama-shi, opinion from the 13th Yokohama-shi consumer life council (October, Reiwa 2-September 4) is used.
And we make enlightenment leaflet and push forward approach such as distributing to ward offices.
　At the same time, we are dealing with malicious business laws, such as the spiritual commercial law, inspection business law, and sending commercial law, which are highly public interest.
Enlightenment is also conducted through a variety of media.
　Regarding consumer damage to the elderly, which is becoming more serious every year, they said, "notice, call, and connect."
We will continue to focus our efforts on preventing and early resolution, and prevention of expansion, such as by promoting local monitoring in the region.
I'll go out.
　If you have trouble with a product or service contract, or if you want to obtain prior knowledge before contracting, please visit Yokohama City.
Please use the Consumer Affairs Center.
　Going forward, we will continue to work hard on consumer administration in order to realize safe and comfortable consumer life for our citizens.
I'll do it.

　 　　　　　　　　　　　　　　　　　　 March 18, 2024 Takeharu Yamanaka, The Mayor of Yokohama