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When my number card is lost

Last update date September 13, 2019

Procedure of breakdown of my number card is necessary to prevent abuse of card when my number card is lost.
In addition, report is necessary for ward office Family Registry Division of ward to live when my number card was performed loss, destruction by fire of.

Procedure of breakdown of my number card

Please inform my number synthesis toll free number of breakdown by telephone or fax.
※Fax becomes for exclusive use of person with hearing loss.

Contact information

My number synthesis toll free number: Telephone: 0120-95-0178
Inquiry fax number for exclusive use of hearing person with a disability: Fax: 0120-601-785
※Inquiry FAX paper for exclusive use of hearing person with a disability is prepared. For details, please see inquiry (the outside site) of my number card synthesis site.
We accept communication of procedure of breakdown 24 hours a day, every day.

Report to Family Registry Division of ward to live

Person who comes to window

The person or proxy/agent

Necessary thing

When the person reports

Identity verification documents (documents of next A or B)

  1. Identity verification documents with photograph of the face which we issued in public office: One point
    Thing with photograph of the face in qualifications which public offices such as driver's license, passport, Basic Resident Register card (with photograph of the face), certificate of the physically disabled, residence card, driving career certificate (thing after April 1, 2012 is best as for the grant date.) issued
  2. When there are not documents of A, the next documents: Two points
    Identification of employee health insurance person insured, identification of The Long-term Care Insurance person insured, pension book, identification of social security recipient, employee ID card, student identification card

When proxy/agent reports

Please bring the next documents of 1 and 2.

  1. Identity verification documents of proxy/agent
    1. Identity verification documents with photograph of the face which we issued in public office: One point
      Thing with photograph of the face in qualifications which public offices such as driver's license, passport, Basic Resident Register card (with photograph of the face), certificate of the physically disabled, residence card, driving career certificate (thing after April 1, 2012 is best as for the grant date.) issued
    2. When there are not documents of A, the next documents: Two points
      Identification of employee health insurance person insured, identification of The Long-term Care Insurance person insured, pension book, identification of social security recipient, employee ID card, student identification card
  2. Documents which prove the power of attorney of proxy/agent
    1. In the case of legal representative (one applicant of the minority, adult ward)
      We can confirm certificate of family register (when we can confirm that we are parent and child to legal representative in same household in resident certificate with one, person (person) with permanent domicile younger than 15 years in Yokohama-shi, it is unnecessary), qualification including entry certificate
    2. In the case of proxy/agent except legal representative
      Proxy
Sample of proxy

Sample of proxy becomes able to print.

Others

When reissue (re-grant) of my number card is hoped for, procedure of reissue is necessary separately. When you are lost out of home, before procedure of reissue, you file for report of lost article in police department , and bring reserve of the acceptance number issued by police department on this occasion. In addition, photograph of the face to publish in card is necessary.
For details, please give me re-grant nitsuiteogo * of my number card.

Reference about my number system

As for the details, please see reference about my number system.

Adobe Acrobat Reader DC (old Adobe Reader) is necessary to open file of Portable Document Format.
We can download one that you do not have gratis from Adobe company.
Get Adobe Acrobat Reader DCTo downloading of Adobe Acrobat Reader DC

Inquiry to this page

Civic Affairs Bureau administration of a ward support department Counter Service Division

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

E-Mail address sh-madoguchi@city.yokohama.jp

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