About password reset of my number card

Last update date January 20, 2020

Summary

Case that has got a wrong case and input of password that have forgotten password that we set to my number card three times (as for five times of electronic certificates for signature) in succession (has been locked), reset of password are necessary.

※Please see page about password change of my number card now when we can input password setting and want to change the password.

Reception counter

We accept reset procedure of password at ward office Family Registry Division window of ward to live.
※By user client software (public personal identification service through the Internet) cannot reset.

When the person goes through the procedure

Necessary thing

My number card

When legal representative goes through the procedure (in the case of adult and with less than 15 years old in person having my number card which we have locked which has forgotten password ward)

Necessary thing

My number card of the person resetting password
Identity verification documents (other than my number card another one point) of the person resetting password
Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of legal representative
Confirmation documents of the power of attorney
- The person is case younger than 15 years: All the family register matter certificate (certificate of family register)
  ※One with permanent domicile is unnecessary. In addition, it may become omissible when it is legal representative in resident certificate when we can confirm.
- In the case of ward adult the person: Adult guardianship entry certificate

When any proxy/agent goes through the procedure

We mail document to the person resetting password and, after the application reception desk, confirm new password (document inquiry).
As procedure is not completed on the day of the application, please be careful. For details, please refer to ward office Family Registry Division.

Thing which is necessary at the time of application

My number card of the person resetting password
Identity verification documents (we do not mind even identity verification documents which does not have photograph of the face) of any proxy/agent

Thing which is necessary at the time of inquiry answer book bringing

My number card of the person resetting password
One point of identity verification documents (other than my number card another one point) of the person resetting password
Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of any proxy/agent
Answer book that filled in required items
Proxy (there is entry column to answer book)

Others

Identity verification documents which had you show in the case of procedure at window takes copying.
Please note that this copying keeps with application at ward office.

Entry example of proxy

Proxy sample (PDF: 141KB)

Reference about my number system

As for the details, please see reference about my number system.

Adobe Acrobat Reader DC (old Adobe Reader) is necessary to open file of Portable Document Format.
We can download one that you do not have gratis from Adobe company.
To downloading of Adobe Acrobat Reader DC

Inquiry to this page

Civic Affairs Bureau administration of a ward support department Counter Service Division

Telephone: 045-671-2176

Fax: 045-664-5295

E-Mail address sh-madoguchi@city.yokohama.jp