About password reset of my number card

Last update date May 18, 2020

[important] Delay occurs in procedure for electronic certificate of my number card
With online application start of Supplementary Income Payment, issuance, update of electronic certificate of my number card or resets of password increase rapidly, and system delay occurred, but is almost dissolved especially as of May 15.
On the other hand, case to have to wait for a long time because people of next agency increase about issuance, update of electronic certificate of my number card or reset of password may be finished early at reception desk.
As for the details, delay, please identify outbreak shiteimasuogo in procedure for electronic certificate of my number card.

Online application of special Supplementary Income Payment toward the thought

You have my number card which effective electronic certificate was put on and you can input password of electron certificate (with or less of ... 16 characters more than alphanumeric character six characters) for signature definitely and are for online application of Supplementary Income Payment especially.
As for the which has forgotten, password that person who does not have my number card, electronic certificate lapse, the use of mail application of Supplementary Income Payment, please particularly. Mail application plans to begin shipment of the end of May and prepares.

In addition, please note new issuance of my number card as it takes 2 months from about one and a half months.
It is necessary for online applicationPassword of electronic certificate (alphanumeric character 6-16 characters) for signature of my number cardWhen this is wrong after normal input five times in total, we are locked, and reset that we do the next agency is necessary for ward office. When password is unidentified, please examine mail application.

The details about benefit application, please identify page about special Supplementary Income Payment.

Request for congestion reducing of ward office window

On application of Supplementary Income Payment, ward office window is crowded with procedures of reset of person who has forgotten password of my number card very much especially. For extended prevention of new coronavirus infectious disease, we have you have the next agency, and the use of mail application of Supplementary Income Payment, please particularly.
※As indication in case of procedure, I would like good use of window congestion prediction calendar of ward office Family Registry Division.
※For extended prevention of new coronavirus infectious disease, we stop about open agency on May 9, May 23 on Saturday of ward office.

About reset of password

Case that has got a wrong case and input of password that have forgotten password that we set to my number card three times (as for five times of electronic certificates for signature) in succession (has been locked), reset of password are necessary.

※Please see page about password change of my number card now when we can input password setting and want to change the password.

Reception counter

We accept reset procedure for password at ward office Family Registry Division window of ward to live.
※By user client software (public personal identification service through the Internet) cannot reset.
※On application of Supplementary Income Payment, it is assumed especially that ward office window is crowded with procedures of reset of my number card which has forgotten password very much. For extended prevention of new coronavirus infectious disease, we have you have the next agency, and the use of mail application of Supplementary Income Payment, please particularly.

When the person goes through the procedure

Necessary thing

My number card

When legal representative goes through the procedure (in the case of under, adult ward 15 years old person having my number card which we have locked which has forgotten password)

Necessary thing

My number card of the person resetting password
Identity verification documents (other than my number card another one point) of the person resetting password
Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of legal representative
Confirmation documents of the power of attorney
- Case with person under 15 years: All the family register matter certificate (certificate of family register)
  ※Person with permanent domicile is unnecessary. In addition, it may become omissible when it is legal representative in resident certificate when we can confirm.
- In the case of ward adult the person: Adult guardianship entry certificate

When any proxy/agent goes through the procedure

We mail document to the person resetting password and, after the application reception desk, confirm new password (document inquiry).
As procedure is not completed on the day of the application, please be careful. For details, please refer to ward office Family Registry Division.

Thing which is necessary at the time of application

My number card of the person resetting password
Identity verification documents (we do not mind even identity verification documents which does not have photograph of the face) of any proxy/agent

Thing which is necessary at the time of inquiry answer book bringing

My number card of the person resetting password
One point of identity verification documents (other than my number card another one point) of the person resetting password
Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of any proxy/agent
Answer book that filled in required items
Proxy (there is entry column to answer book)

Others

Identity verification documents which had you show in the case of procedure at window takes copying.
Please note that this copying will keep with application at ward office.

Style, entry example of application

Password reset application (PDF: 58KB) of my number card

Application entry example (PDF: 64KB)

You can go through the procedure smoothly when you have you fill in application beforehand at homes on the next agency.

Entry example of proxy

Proxy sample (PDF: 141KB)

Reference about my number system

As for the details, please see reference about my number system.

Adobe Acrobat Reader DC (old Adobe Reader) is necessary to open file of Portable Document Format.
Person who does not have can download free of charge from Adobe company.
To downloading of Adobe Acrobat Reader DC

Inquiry to this page

Civic Affairs Bureau administration of a ward support department Counter Service Division (before inquiry, I would like confirmation of "common question".)

Telephone: 045-671-2176

Fax: 045-664-5295

E-Mail address [email protected]

※Depending on contents of inquiry, we may inform of Phone number of each ward office because we cannot transfer. (as for window list of each ward office Family Registry Division)

※In addition, please ask "Yokohama-shi special Supplementary Income Payment receptionist center" about Supplementary Income Payment in particular.

Telephone: 0570-045592