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Frequently Asked Questions (New Coronavirus Vaccination)

Final update date May 12, 2021

Contents

About reservation

QQ
When can I make a reservation?
A.

Reception will start at 9:00 am on May 3 (Monday, National Holiday).

QQ
I don't know how to make a reservation.
A.

May 3 (Monday, National Holiday) Reservations can be made by reservation site or telephone from the start of reservation reception at 9:00 am

Reservation method
URL of the reservation siteWe publish in inoculation guidance handbill of individual notice.
Phone number of the Reservation Center

0120-045-1125
※9:00-19:00 (Saturday, Sunday, holidays and holidays are also held)
※8 languages available
(Japanese, English, Chinese, Korean, Vietnamese, Nepali, Nepali,
Portuguese, Spanish)
※There are many mistakes in calling. Please check Phone number should be checked once again and be careful when making mistakes.


QQ
Can I make a reservation at the ward office or city hall?
A.

The ward office and city hall do not accept reservations. When the reservation starts (scheduled for 9:00 am on May 3), please make a reservation on a dedicated reservation site or telephone.

QQ
Can I make a reservation by e-mail?
A.

We do not accept reservations by e-mail. When the reservation starts (scheduled for 9:00 am on May 3), please make a reservation on a dedicated reservation site or telephone.

QQ
Can you inoculate the first and second doses at the same venue?
A.

The first and second vaccinations can be reserved twice so that they can be made at the same venue as much as possible. In the future, as vaccine vaccination venues are expanding, vaccinations can be made at another venue.
(Example) If you make your first reservation on May 17 (Mon), you can make a second reservation at the same time on June 7 (Mon), three weeks later.

About pre-examination vote enclosed with individual notice

QQ
What should I put on the "coupon affixed" at the top right of the pre-examination card?
A.

Please fill in required items in the thick frame must be filled out, and bring it to the venue without pasting anything.

About vaccination in general

QQ
Do I have to pay for the vaccination? (Do you have to pay yourself?)
A.

All vaccinations are made at national expense and no self-pay is incurred. However, for medical treatment due to individual circumstances before and after vaccination, there is a possibility that self-pay may occur as normal medical treatment.

QQ
How many times have you been vaccinated?
A.

Currently, vaccines supplied to Japan require two doses (there is an interval of 3 to 4 weeks)

QQ
We heard that we had to inoculate twice, but is it not effective only once?
A.

According to the Ministry of Health, Labor and Welfare, the efficacy and safety of Pfizer's new corona vaccine overseas joint clinical trials are evaluated when the second vaccination is performed at intervals of 18 to 22 days after the first vaccination. .

QQ
What is the schedule for vaccination for the elderly in Yokohama?
A.

On May 17, group vaccination City on May 17 at 19 main venues in 18 wards, and from May 24, we plan to start individual vaccination on May 24 at some nearby hospitals and clinics is scheduled to start on May 24. From June 7, we plan to open “Other venues” at more than a dozen locations in Japan and open venues in group vaccination will be opened.

QQ
Do I have to get a vaccine?
A.

In the case of vaccination, vaccination is performed based on the consent of the person or guardian, and vaccination is not performed for those who do not agree.

QQ
Is there a consultation desk for vaccination?
A.

Yokohama City has established a call center to respond to inquiries.

Yokohama-shi new coronavirus vaccination call center
Phone number

0120-045-070 (toll-free)
※There are many mistakes in calling. Please check Phone number should be checked once again and be careful when making mistakes.

FAX

050-3588-7191
※For inquiries for people with hearing impairments

Reception hoursFrom 9:00 to 19:00 (Saturday, Sunday, holidays, holidays are also accepted)
Response languageJapanese, English, Chinese, Korean, Vietnamese, Nepali
Portuguese and Spanish

About individual notice (including vaccination coupons Notifications

QQ
Some of my family members have not received their vaccination coupons hasn't arrived. What schedule do you send?
A.

In order to avoid concentrated access to the reservation center's telephone and reservation site, individual notices are sent out in four stages according to the age of the elderly.

Delivery time of individual notification for vaccination for the elderly
Date of shipmentTargetsNumber of people in the city

Friday, April 23

※Shipped

over 80 years oldabout 340,000 people

Friday, April 30
※Shipped

75-79 years oldApproximately 190,000 people

Monday, May 10

70-74 years oldabout 250,000 people
Friday, May 1465-69 years oldApproximately 190,000 people

※It is expected that it will take several days from shipping to delivery to citizens. (The consecutive holidays may take about one week.)
※Those who send individual notices from April 23 (Friday) are those who reach the age of 65 or older during 2021.

QQ
When will you receive individual notices (including vaccination coupons will receive individual notifications for people other than the elderly (under 65)?
A.

The timing of sending individual notices for non-elderly people is currently under consideration. Please wait a moment.

QQ
Various documents arrived, but what should I bring on the day of vaccination?
A.

①vaccination coupons 2 Preliminary Examination Voucher 3 Please bring 3 items of identity verification documents.

Identity verification documents
 Identity verification documents
AhLove notebook (nursing notebook), temporary asylum permit, medical expenses's receipt, certificate of passing the operation manager's skill test,
driving history certificate, driver's license, benefit certificate
KakaMaritime diploma, The Long-term Care Insurance's insured card, temporary stay permit, holiday / night medical treatment request card, mutual aid union membership card,
Mutual Aid Pension Certificate, Training Qualification Certificate, Aviation Workers Skills Certificate, employee health insurance insured card,
Insured card for medical care for seniors, pension certificate for Employees' Pension Insurance's small ship pilot's license,
National Health Insurance Insured Card, National Pension Plan (Kokumin Nenkin)'s pension certificate, National Pension Plan (Kokumin Nenkin)'s card, personal number card
SameResident card, driver's license, Basic Resident Register card, certificate of the physically handicapped, certificate of welfare expenses payment certificate ※,
social security receipt certificate, Mental Handicapped Health and Welfare Handbook, Seafarer's Handbook, Pension Certificate for Seafarer Insurance
Seafarer's Insured Card, War and Injury Handbook
It wasA certificate of air-resistant inspector, a certificate of residential land and building business, a certificate of identity verification for Japanese who remain in China, a certificate of electrician, etc.
Power Car Pilot Driver's License, Special Type Electric Construction Qualification Certificate, Special Permanent Resident Certificate
I don't knowCertificate of Certified Electric Construction Workers
hapassport
MamaMy number card, wireless worker's license
LaraNursing notebook, passport (passport), hunting gun and air gun possession permit
Other※ The “Welfare Expense Certificate” will also be used as identity verification documents, but “social security's Certificate of Receipt or Holidays
If you have a "Night and other medical treatment request certificate", please attach a copy of "social security City Medical Request Certificate. I'm sorry.
※When using the “Welfare Payment Certificate” and “Holiday / Night Medical Treatment Request Certificate”, both sides with the official seal printed
Please copy it.

QQ
My vaccination coupons of family entering facility arrived at home, what should I do?
A.

・If your family is in or out of a facility for the elderly or a facility for the disabled, you may be vaccinated at the facility.
・vaccination coupons that arrives at home is necessary when we inoculate in facility (the place of facility is both in the city, the suburbs).
・Please refer to facility where you enter, move in about propriety of inoculation in facility or handling of vaccination coupons can carry out vaccinations.

QQ
I have lost my vaccination coupons has
A.

How to apply for a reissue is as follows:

  • Telephone (Yokohama-shi new coronavirus vaccination call center)
  • Web (Yokohama electronic application system)
  • Mailing

In addition, it takes about 10 days from application to ship reissued vaccination coupons from the application.
Specifically, please refer to about reissue of new coronavirus vaccine vaccination coupons vaccine.
 

QQ
I want to change where to send individual notices (including vaccination coupons address.
A.

If you or legal representative (adult guardian, custodian, assistant, voluntary guardian), you can change your destination by applying for a reissue by vaccination coupons City by applying for a reissue.
In addition, reissue applications with destination change are accepted only by mail. In addition, it takes about 10 days from application to ship reissued vaccination coupons City will be shipped.
Specifically, please refer to about reissue of new coronavirus vaccine vaccination coupons vaccine. 

QQ
I recently moved in. How can I get an individual notice (vaccination coupons can I get an individual notice?
A.

Individual notices sent from late April are sent to residents of Yokohama City as of February 16, 2021.
Individual notices for those who have moved in after February 17, 2021 are as follows.

  • Person who became Yokohama citizen newly by notification of transference to Yokohama-shi from February 17, 2021 to April 28, 2021
    →It will be shipped sequentially from late May.
  • Person who became Yokohama citizen newly by notification of transference to Yokohama-shi after April 29, 2021
    →The application issued by vaccination coupons City's application form will be sent out about two weeks after the transfer procedure. When you receive the application form, please apply. We will send out vaccination coupons in about two weeks after application.

About inoculation place

QQ
Where can I get a vaccination?
A.

The group vaccination venues, which can be reserved from Monday, May 3, are the following 19 venues in 18 wards. In addition, in Yokohama-shi, we can have you inoculate in inoculation meeting place except ward to live. In June, we plan to start a individual vaccination and other nearby hospitals and clinics in June.
In the future, the vaccination venues will be gradually expanded.
List of group vaccination venue list

QQ
Can't I get a vaccination in a hospital or clinics?
A.

From early June, vaccinations will be started at 76 hospitals and 1,053 clinics in early June and at a total of 1,129 medical institutions (as of April 15).
※We will tell about list of medical institutions that can inoculate and reservation method on Yokohama-shi website in future.

QQ
Can I get a vaccination outside Yokohama?
A.

"People who are hospitalized / admitted", "single transfer", "students staying in remote locations", "victims of child abuse such as domestic violence, stalking, etc. and similar acts" If there are unavoidable circumstances, you can get a vaccination outside of resident certificate location.
Please refer to local government of inoculation place for procedure method.

QQ
I do not have a resident certificate does not have, can you receive vaccination in Yokohama-shi?
A.

"People who are hospitalized / admitted", "single transfer", "students staying in remote locations", "victims of child abuse such as domestic violence, stalking, etc. and similar acts" If there are unavoidable circumstances, you can get a vaccination outside of resident certificate location.
Applications are accepted via the Internet or by mail.

In addition, those who have difficulty applying to the local government, such as the following, can omit the application by reporting to a doctor when receiving the vaccination.

  • Hospitalization / Hospitalization
  • When person with underlying disease inoculates under family doctor
  • Due to the high risk of side reactions, etc., vaccination at a well-organized medical institution is required.
QQ
It is difficult to go to group vaccination difficult, how can I get a vaccination?
A.

If you have difficulty visiting group vaccination, which begins in June, can receive vaccinations at nearby hospitals andclinicsindividual vaccination City if it is difficult to visit the venue.
In addition, those who have difficulty going out, such as home care, are currently making adjustments, such as recruiting a Cooperating Medical Institutions. Please wait a moment.

QQ
When can we use citizen's use of facilities in group vaccination?
A.

The group vaccination will be using the facilities for citizens are currently scheduled to be used by the end of September. About time of citizen's facility use resumption, we examine based on the future inoculation situation.

Response to side reactions

QQ
What are the side effects of the vaccine?
A.

 The Ministry of Health, Labor and Welfare's council has issued a report on overseas vaccines that are planning to supply Pfizer to Japan, including those that have no causal relationship with vaccination after vaccination, including pain at the site of vaccination, headache, malaise, It has been reported that muscle pain has been observed.
 In Japan, multiple anaphylaxis have been reported in vaccination for healthcare professionals.
 In the future, the city will collect and disseminate information on those reported and discussed in the council of the Ministry of Health, Labor and Welfare.

QQ
Do you have any inquiries about side reactions?
A.

●Kanagawa Prefecture New Corona Vaccine Adverse Reaction Call Center
 Phone number: 045-285-0719 (24 hours)
 Response: Specialized consultation that requires medical knowledge, such as consultation on side reactions that occur continuously after vaccination
※We do not introduce individual medical institutions. If you would like a diagnosis, please consult your GP or the medical institution you have vaccinated.
※If you are deaf, please contact us by fax.
  [FAX number] 045-633-3770  
  Please download the fax form from the following URL.
  https://www.pref.kanagawa.jp/docs/ga4/covid19/vaccine.html (external site)
 

QQ
How do you deal with an ill person?
A.

After the vaccination, the inoculated person will wait in the venue and follow up.
If an ill person occurs, a healthcare professional will take appropriate action.
In addition, at the discretion of the doctor, we will promptly make an emergency request and transport it as necessary.
We have prepared a guide for the initial response of anaphylaxis to the doctors who are engaged, and are making preparations for building a system to take appropriate measures.

QQ
Is there a guarantee if the side reaction becomes severe?
A.

If a Vaccinations causes health damage and requires treatment at a medical institution is required or a disability remains, relief (medical expenses and disability pension and other benefits based on the Immunization Act will be received.

[Related links]
Vaccinations Health Damage Relief System (Ministry of Health, Labor and Welfare) (
 
 

Can I get a vaccination?

QQ
I have been sick in vaccination in the past. Can I get a vaccination?
A.

The Ministry of Health, Labor and Welfare states that those who fall under the following must pay attention to vaccination. Please consult your GP or the specialized dial of the Ministry of Health, Labor and Welfare in advance to determine the vaccination.

  • Those who have anticoagulation therapy, those with thrombocytopenia or coagulation disorder
    Bleeding or frustration may occur after inoculation of this drug.
  • Those who have been diagnosed with immunodeficiency in the past and those whose relatives have congenital immunodeficiency
    The immune response to this drug may be reduced.
  • Those who have underlying diseases such as cardiovascular disease, kidney disease, liver disease, blood disease, and developmental disorders
  • Those who have had fever within 2 days after vaccination in Vaccinations and those who have had symptoms of suspected allergies such as systemic rash.
  • Those with convulsions in the past
  • Those who may become allergic to the ingredients of this agent
QQ
I have an underlying disease. Can I get a vaccination?
A.

Vaccinations for those with underlying diseases may be determined in consideration of whether the benefits of vaccination exceed potential risks. Please consult your GP in advance.

QQ
Can a pregnant woman receive a vaccination?
A.

Pregnant people can also get a new corona vaccine.
However, pregnant women or women who may be pregnant are not particularly concerned at this time due to actual use experience overseas, but due to limited safety data, vaccination The merits and demerits are carefully considered to determine the vaccination.
If you are worried about receiving a vaccine, please consult with your family doctor.

QQ
There are families with dementia, but it is difficult to get their consent. Should I get a vaccination?
A.

Even if it is difficult to confirm your intention, if you are in a family or a long-term care insurance facility, you can confirm your intention with the cooperation of a part-time physician and confirm your consent for vaccination. If so, you can inoculate. If you cannot confirm your consent, you will not be able to inoculate.

QQ
Can a person who has already been infected be vaccinated?
A.

People who have already been infected with the coronavirus can also receive the new corona vaccine.
However, depending on the content of the treatment received, it may be necessary to wait a certain period from treatment to vaccination, so if you are not sure when you can inoculate, check with your doctor or family doctor who has been treated. Please give me.
You do not need to check in advance to see if you have been infected.

Inquiries to this page

Yokohama-shi new coronavirus vaccination call center

Telephone: Please be careful not to call 0120-045-070.

Telephone: Please be careful not to call 0120-045-070.

Fax: 050-3588-7191 For inquiries by deaf people

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