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About consultation counter about new coronavirus infectious disease (call center)

Last update date May 29, 2020

Please inform "Yokohama-shi new model coronavirus infectious disease call center" of general consultation about new coronavirus infectious disease. In addition, medical institution which examined person that new coronavirus infectious disease is doubted and the patient, please contact "new model coronavirus infectious disease returnee, contact consultation center".

General consultation (in the city house ino) about new coronavirus infectious disease

Yokohama-shi new model coronavirus infectious disease call center

We answer characteristic of infectious disease, preventive method, general consultation about new coronavirus infectious disease including correspondence at the time of existence symptom. Please consult with "new model coronavirus infectious disease returnee, contact consultation center" about corresponding to "indication to have new coronavirus infectious disease returnee, contact consultation center talk".

About answer to opinions about "new coronavirus infectious disease" (April 16, 2020 ...)

We are having many opinions about new coronavirus infectious disease approach from citizen's all of you now. It is sincere, and it accepts opinions that it had, and it reflects for future duties as much as possible, but it is the difficult situation that replies individually now. Therefore, about thing with many opinions, we release as "common opinion, question" sequentially and change to individual answer to opinion that had you put. We would appreciate your understanding, understanding.

Phone number, Reception hours
Phone number 045-550-5530
Reception hours From 9:00 a.m. to 9:00 p.m. (including Saturdays, Sundays and holidays)

Person having difficulty in inquiry to the above puts fax (045-664-7296), and please refer. (we reply by fax.)
Reference: Hearing person with a disability reporting facility (the outside site)

Consultation of "where new coronavirus infectious disease is doubted" and "medical institution which examined the patient"

Indication to have you talk

When you correspond to at least any of the following, please talk with "new coronavirus infectious disease returnee, contact consultation center" immediately. (consultation when we do not correspond to these is possible.)
●When there is one of the strong symptoms such as suffocation (dyspnea), strong tiredness (lassitude), high heat
●When, in (※) which is easy to be aggravated, there is symptom of a relatively light cold such as fever or a cough
(※) Immunosuppressive drug undergoing and dialysis with underlying disease and elderly person, diabetes, heart failure, respiratory illness (COPD) which we use anticancer agents for
●When symptom of a relatively light cold including fever and a cough continues in except the above
(when symptom continues more than four days, please consult by all means. As there are individual differences in symptom, please talk immediately when you think to be strong symptom. Person who must continue taking antifebriles is similar.)

New coronavirus infectious disease returnee, contact consultation center

We have a consultation with with a history of contact with returnee and new model coronavirus infectious disease patient from endemic area of new coronavirus, and, based on the outbreak situation of new coronavirus infectious disease in this country, be accompanied and tie corresponding to doubt of the infectious disease to regular medical institution of the medical treatment system.

Phone number, Reception hours
Phone number 045-664-7761
Reception hours From 9:00 a.m. to 9:00 p.m. (include on Saturdays, Sundays and holidays)

※Characteristic of infectious disease, preventive method, general consultation about new coronavirus infectious disease including correspondence at the time of existence symptom, please connect with "Yokohama-shi new model coronavirus infectious disease call center" (general telephone consultation from person living in Yokohama-shi).

Person having difficulty in inquiry to the above puts fax (045-664-7296), and please refer. (we reply by fax.)
Reference: Hearing person with a disability reporting facility (the outside site)

Consultation counter (when we correspond to the following conditions and are urgent) of night (from 9:00 p.m. to 9:00 a.m.)

※When you are urgent, please do emergency request to the 119th.

Please consult with "Yokohama-shi new model coronavirus infectious disease call center" in the daytime.

Person who lives in Yokohama-shi, and corresponds to the next condition

  • There is close contact career with new coronavirus infectious disease and settled patient, with respiratory organs symptoms such as fever or a cough
  • It is with travel or respiratory organs symptom that fever (37.5 degrees Celsius) wins within 14 days after living in area where outbreak of new coronavirus infectious disease is confirmed
  • It is with fever (37.5 degrees Celsius) and respiratory organs symptom within 14 days when we came in contact that we make a voyage to area where outbreak of new coronavirus infectious disease is confirmed or we lived

It should be correspondence only for consultation from person corresponding to the condition mentioned above. (the person in charge of ward office accepts and turns around the person in charge of Health and Welfare Division)

Night consultation counter (the person in charge of government office accepts and turns around the person in charge of Health and Welfare Division) of each ward
Ward Phone number (※ Japan and China are not connected)
Aoba Ward 045-978-2323
Asahi Ward 045-954-6190
Izumi Ward 045-800-2323
Isogo Ward 045-750-2323
Kanagawa Ward 045-411-7195

Kanazawa Ward

045-788-7878
Konan Ward 045-847-8485
Kohoku Ward 045-540-2323
Sakae Ward 045-894-8181
Seya Ward 045-367-5620
Tsuzuki Ward   045-948-2323
Tsurumi Ward 045-510-1818
Totsuka Ward 045-866-8480
Naka Ward 045-224-8181
Nishi Ward 045-320-8498
Hodogaya Ward 045-334-6357
Midori Ward 045-930-2323
Minami Ward 045-341-1111

Telephone consultation counter of Ministry of Health, Labour and Welfare

Phone number, Reception hours
Phone number0120-565653 (toll free number)
Reception hoursFrom 9:00 a.m. to 9:00 p.m. (include on Saturdays, Sundays and holidays)

※As it became number (toll free number) that is newer than 9:00 on Friday, February 7, please be careful.
For details, please confirm Ministry of Health, Labour and Welfare homepage (the outside site).

Call center (Japan Tourism Agency) for foreign tourists

It is multilingual and, in Japanese Government tourist bureau (JNTO), establishes coping call center "Japan Visitor Hotline" for safe reliable securing of foreign tourist at the time of emergency 365 days for 24 hours and copes with new model coronavirus-related inquiry.
For details, please confirm ... (Japan Tourism Agency homepage) (the outside site) where inquiry copes with about announcement of call center - new model coronavirus connection for foreign tourists multilingually.

Phone number, Reception hours
Phone number050-3816-2787
Reception hours365 days, 24 hours
Correspondence languageEnglish, Chinese, Korean, Japanese
Correspondence rangeEmergency guidance (disease, accident), disaster guidance, general guidebook

Main consultation contents

  • Cancellation fee relations
    • We came to cannot but cancel hotel, but where should we ask when you wish to refund?
  • Suit in poor physical condition
    • We have a cough, symptom of fever and want to be examined because we are afraid whether it is not new coronavirus.
    • We have a cough, symptom of fever to customer staying at hotel.

Person having difficulty in inquiry to the call centers mentioned above puts the following e-mail address or fax number, and please refer.

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Person who does not have can download free of charge from Adobe company.
Get Adobe Acrobat Reader DCTo downloading of Adobe Acrobat Reader DC

Inquiry to this page

Health and Social Welfare Bureau health security department health security section

Fax: 045-664-7296 (not number of ※ call center.)

E-Mail address [email protected] (not address of ※ call center.)

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Page ID: 552-059-982

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