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We guide tower support required with the whole area at anti-disaster measures disaster

Last update date August 9, 2018

▶ About February 23, 2018 update "5 welfare refuge" (special evacuation sites)

... to follow command of ... us in us

Japan is one of the countries with many earthquakes in the world. Earthquake to bring heavy damage is taking place in the Great Hanshin-Awaji Earthquake, Niigata Chuetsu earthquake, various parts of Japan including the Great East Japan Earthquake even after it is the Heisei period.
Here Yokohama was ever hit by the Great Kanto Earthquake, too, and many people were sacrificed. 100 years or more pass from the Great Kanto Earthquake, and possibility that big earthquake is generated again has been increasing. In addition, it is assumed other than the earthquake by storm and flood damage such as typhoon or torrential rainfalls that damage of landslide and the inundation occurs.

In the case of disasters such as such earthquakes, it is important "to follow our command in us".
To that end, self support, approach of community support namely approach of cooperation between each person's preinclination and inhabitants is essential.
When disaster including elderly person and impaired people, infants and expectant mothers happened in us, there are people (called "disaster tower required".) that some kind of support is necessary.
In addition, at the time of disaster, we suffer injury, and anyone might become tower required at disaster.

Enough preinclination by the person, family is necessary so that tower required protects the body from disaster at disaster.
In addition, it is important to consider that it is necessary for thing and evacuation sites which people of the circumference understand tower required at disaster, and help safety confirmation, evacuation support.
This page compiled mental attitude for tower required and preinclination, consideration matter for promotion of understanding of supporter at disaster. We utilize information listed in this page and would appreciate your connecting with local voluntary activity to follow tower required with the whole area at disaster.

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●Such as furniture or glass let's take safety measures
Let's fix furniture which seems to fall down by earthquake with fall prevention appliances. Let's stick scattering prevention film on glass.
("we check in house, and let's do necessary safety measures" and refer to → disaster prevention column)

●Let's confirm evacuation method
Evacuation shelter means imminent municipal elementary and junior high schools to evacuate to when we cannot live by collapse caused by earthquake at home.
In disaster prevention maps distributing at ward offices, own living local evacuation shelter will confirm slightly.

●Let's decide interfamily contact method, meeting place
When the whole family gathers, disaster may not be caused. We will decide contact method and meeting place among families beforehand.

●Let's participate in local disaster drill
Let's participate in disaster drill which voluntary disaster prevention organization and evacuation shelter such as Neighborhood Association Neighborhood Associations enforce positively.
It acquires right knowledge for disaster to protect the body of oneself and family, and it is important to take calm, precise action in the case of emergency.

●We will set up emergency card which we filled in full name, Address, emergency contact information on

●Let's prepare items of emergency kit
Let's usually prepare food, water and restroom pack for at least three days.
If there are any medicine which we usually take, we will keep memo (prescription) which the name of prescription notebook and medicine, quantity of taking medicine understand.
Let's set up life article which is necessary depending on obstacles.
"Healthy notebook (we will fill in contact information of family doctor, contents of everyday physical situation, medicine and harness.) of person with a disability It is useful when we have "always ready.

Main life article (example) which tower required sets up close at disaster
Inconvenient person of hands and feetWheelchair, stick, walker
Blind personWhite stick, Braille device
Deaf personBattery of cell-phone and hearing aid to make it easy to obtain information, memo paper, writing utensils, flute, buzzer for conversation by writing
Person with impaired sound, language functionMemo paper, writing utensils, flute for conversation by writing
Person with impaired internal organs functionPeople with the trachea hole are things which are necessary depending on the situation of people including spare of the trachea hole apron in eternity including accessories such as harness and skin protection materials that person of rectal bladder dysfunction including the emergency outside battery is necessary for use of stoma as for the person attaching respirator

●Let's secure communication means, information acquisition means

We usually participate in local disaster drill and will ask immediate person with acquaintance for communication.

Yokohama-shi disaster prevention information E-mail

In Yokohama-shi, we give service to deliver earthquake seismic intensity information, disaster prevention information including weather warning, warning by E-mail.
We can obtain disaster prevention information quickly by utilizing this service with cell-phones.

Details Page (http://translate-en.city.yokohama.lg.jp/somu/org/kikikanri/email/) of General Affairs Bureau crisis management room

Hearing person with a disability disaster information distribution registration

To deaf person, there is structure to urgently deliver to home fax in prior registration system using information facsimile communications network at disasters such as evacuation warning or instructions.

Details Page (http://translate-en.city.yokohama.lg.jp/kenko/shogai/joho/choukaku/bosai.html) of Health and Social Welfare Bureau obstacle Welfare Division

Telephone wish notebook

When it uses "telephone wish notebook" having making, free distribution in NTT, it is informed by people in "we want you to help as it is emergency" circumference which "we want to inform of business on the telephone" clearly to have liked cooperation.

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●Let's collect information
On TV or radio, let's confirm scales such as earthquakes. We confirm the situation of the circumference to neighboring person, and let's rely when we may want you to help.

●Let's evacuate (when necessary).
When evacuation is necessary by big earthquake, at first, we say and shelter in evacuation sites (neighboring vacant land or park).
When earthquake takes place at place except home, at stations, we evacuate by instructions of station employee with people in circumference.
At the age of the outdoors, we evacuate to vacant land or park nearby with people in circumference.

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●House returns to home safely and takes shelter at home
We introduce that we do not shelter in evacuation shelter into evacuation shelter, and let's confirm acquisition means of information such as water, food, supply of support supplies.
If there are any troubles in life, we will ask people in neighborhood for support.

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●We can take shelter in evacuation shelter
Evacuation shelter is run by the governing board made with local inhabitants.
At the same time when evacuated, to fill in refugee card at reception desk, in life that how is seem to have difficulty, or let's tell as far as it is revealed.

●It will do that it performs by oneself with basics to be able to do it by oneself
The staff running is one of survivors. It will do that it performs by oneself with basics to be able to do it by oneself. In addition, let's cooperate with administration of refuge positively if we may help.
Depending on the situation of damage and the situation of refuge, we may not consider enough. Let's try for understanding of the situation.

●When life in evacuation shelter is difficult
When life in evacuation shelter is difficult, we may evacuate to special evacuation sites which is secondary evacuation sites (ward office decides establishment, acceptance of evacuation sites especially.) .

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●Let's try to usually plan communication between inhabitants
In area, let's understand that there is person with various circumstances including tower required at disasters such as elderly person or person with a disability. Let's make relations to be able to call out to each other with people and local people in neighborhood.

●We will usually keep person needing support under control in area
About management methods of information, we will decide beforehand. We can receive offer about list of person needing support from ward office in area.
(→ disaster prevention column "grasp method of disaster tower in area required" reference)

●Tower required will have you participate in evacuation drill at local disaster, too
In disaster drill, tower required will have you participate regularly at local disaster, too.
It is good method that decides supporter of the person beforehand whether you help with evacuation who calls out.
In addition, on evacuation course, we will confirm whether there is not narrow place of way, or there is not place that is dangerous to verges such as earthquakes.
(homepage of Yokohama-shi look at "disaster prevention map noisily".)

Details Page (http://wwwm.city.yokohama.lg.jp/agreement.asp?dtp=6&npg=%2Findex%2Easp (outside site)) of "we map disaster prevention noisily"

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●We call out to tower required at the neighborhood particularly disaster, and let's evacuate together
We call out to each other with neighboring person, and let's evacuate if we can secure own personal security.
When we are difficult only in families, let's ask for help. Action in single Germany acts with immediate people in group without doing.
We tell eyes and deaf person the situation of the circumference, and let's evacuate together as needed.
It is thought about what people that it is difficult to move by oneself including bedridden person carry and move using string, sheet and blanket.

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●When neighborhood needs tower required at disaster, we are not left behind for injuries by home, or let's confirm safety
We collect information of tower required at disaster that does not shelter if possible, and let's convey to evacuation shelter.

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●Only limited space is in evacuation sites
To hurt people or physically disabled people, let's offer place with a few steps or place near restroom to each other. In addition, let's understand that space for person who is weak in that we spend time in group is necessary.

●For person who is with assistance dogs such as guide dog, deaf person's dog, service dog, let's keep in mind so that neighboring people consider
Assistance dog receives special training in dogs authorized based on the person with a physical disability assistance dog method. It is partner of impaired person and is not pet.

●Let's consider so that food or daily commodities have priority over tower required at disaster and are distributed

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●Without injuries, let's offer cooperation to the governing board
We carry baggage and post news, and there is a lot of being able to cooperate without specialized knowledge.

●Let's grasp what kind of support is necessary for tower required at disaster
When evacuated, in what kind of life let's well hear seem to have difficulty, or what kind of support need from partner.
Let's confirm well because we are hard to recognize person that the internal organs function is defective, deaf person from appearance.

●Let's recruit people supporting tower required at disaster
We select the staff of charge and, about correspondence to necessary person of support, will cope.
In addition, let's try to share information between the staff.

●Communication will use plural means
In consideration for blind person, let's inform news by broadcast using loudspeakers.
We post by all means, and, in consideration for deaf person, let's do news by broadcast.

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☞Let's consider so that restrooms and space without step become evacuation sites

Let's secure place near doorway if possible.

☞Passages in gymnasium will secure fuku (at least 90cm or more) which wheelchair can go along

Let's ask evacuating person not to put thing in passage.

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●It may be hard to know from appearance
As it is hard to turn out that we do not hear from appearance, though we said hello, we do not answer and may be misunderstood.

☞If there is person who can use sign language in refugees, we will have you cooperate

But all people cannot use sign language even if ear is inconvenient. Let's confirm what kind of support is necessary well.

☞At time that became person each disorder, let's understand that means of communication is different by degree of obstacle

Person reading words comes by movement of mouth of partner among them. Movement of mouth will tell slowly so that partner can see own mouth when we talk so that it is revealed clearly.

There is person putting hearing aid, but they may not hear clearly even if they raise sound with hearing aid and read form of mouth of partner, and people supplementing contents of story in information by sight are.

When we talk, we can exchange conversation by writing. As people not to hear story in other party are even if they can talk aloud, we write to reach surely, and let's check.

●We obtain information mainly on sight
It is hard to obtain information by sound and voice and obtains information by sight such as letter or figure.

☞As well as sound information such as broadcast, let's perform reporting in letter information at the same time by all means

We establish bulletin boards, and let's do. It is thought about conveying important information for pointing at notice.

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●It may be difficult to move alone
It is difficult to move alone at place where we are not used to.

☞Let's secure place near doorway, place of the wall if possible.

Let's ask person whom there is near for cooperation of instruction when we move.

When we move and assist, we have you grasp elbow shoulder or wrist concerning the height with the person lightly, and side to guide to stands in half step ahead, and let's walk. "Upbound" will offer just before stairs and step saying "it is outbound".

●We obtain information mainly on sound
We obtain information because it is hard to obtain information from eyes by sound or touching by hand. There is person that it is difficult reading document and to fill in letter on documents.

☞As well as letter information such as bulletin boards, let's perform reporting in sound information at the same time by all means.

We go to bulletin board together, and it is thought about reading notice aloud. It will prevent you from using instructions words (that, this).

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●It turns out that we have a defect from appearance, and there is stake case
Neighboring understanding is not provided because it is incomprehensible even if we sit in priority seat of train and bus, and there is from appearance in the situation that is easy to receive psychological stress.

People that action with physical burden such as standing for a long time to lack physical strength, and to be in the fatigable situation, and to have heavy baggage is limited are.

Person with respiratory dysfunction has person feeling uncomfortable at smoke of cigarette.

☞Let's grasp hearing, the situation enough because we are hard to know from appearance what kind of consideration is necessary.

When we live close at refuges, use such as cell-phones completely prohibits smoking in indoor to perform after appearing outside refuge, and consideration such as establishing smoking area outdoors, please.

Restroom for ostomate who can handle excrement is necessary for bladder, person (ostomate) using artificial anus and artificial bladder in rectal dysfunction.

☞Exchange such as disinfection, exchange of appliance, medical treatment in medical care, harness for stoma is possible, and space that considered privacy will be produced.

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●It may be hard to understand complicated story and abstract concept

Asking people, conveying own feeling, people weak in the reading and writing and calculation in kanji are.

We deeply attach to one action, and there is person repeating the same question.

☞I would like explanation in short sentence "repeatedly" "concretely" "slowly".

You do not use abstract expression, and please explain concretely as possible. But we never treat like child, and let's talk to respect the person.

There is person who is surprised at strong tone, and has panic. Please keep calm tone in mind.

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●We may feel that we do not acquire social nature that is suitable for age in one of the incomprehensible obstacles from appearance
It is hard to understand circumbendibus and expression vague ambiguously. When we repeat what partner said, it may not be understood that partner says.

☞We will convey what you do by when when where clearly.

"Please wait a minute" → Including "please wait for ○ interval" (until ○ time) let's tell briefly to be concrete.

●Expression, manner of partner and people who are weak in that we read atmosphere, that we talk logically methodically in place are. There is interest person talking only about there being one-sidedly
There is person who becomes easy to have panic by environmental sudden change. In addition, there is person weak in place where there are a large number of people.

☞We establish exclusive space if we can secure classrooms except gymnasium, and let's make relaxing environment.

☞When there is person knowing action of the person well, we hear the situation to feel relaxed, and let's cope.

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●We are poor at stress and are fatigable, and there is person weak in personal relationships and communication
We may feel big burden in various stress situation brought by disaster. There is person that symptom is worsened by taking medicine interruption temporarily.

☞As it becomes unstable in new environment and may not be familiar with communal living, let's keep that we consider so that the person and family do not stand alone in mind.

☞We establish exclusive space if we can secure classrooms except gymnasium, and let's make relaxing environment.

☞When there is person knowing action of the person well, we hear the situation to feel relaxed, and let's cope.

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●It may not be settled down to sudden environmental change

☞When there is person knowing action of the person well, we hear the situation to feel relaxed, and let's cope.

Please cooperate for person knowing each other by sight to become person to talk to.

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●Necessary support greatly varies among people. In addition, by sudden environmental change, state may turn worse

☞Let's confirm what kind of support we need.

We might let throat clog up at the time of meal. Somebody will see state at the time of meal.

Let's consider about meal or warm food and drink carved with finely.

Frequency of urination adds to elderly person. Let's do consideration such as securing place near restroom. We put up screen to elderly person using diaper, and let's consider privacy.

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●Hot hot water for milk and clean environment, space for diaper substitute are necessary

☞By sudden environmental change, unexpected situation may happen. Let's ask to be with person of family if possible.

☞We establish exclusive space if we can secure classrooms except gymnasium and will get space in consideration for privacy.

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●Japanese understanding may be insufficient

☞Let's tell information in picture sign and simple Japanese.

If there is person who can do interpreter, translation of foreign language in refugees, we will have you cooperate. Let's consider difference in lifestyle with Japanese.

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When large-scale disaster occurred in Yokohama-shi, for which had difficulty in life as an evacuee at evacuation shelter and home, we concluded social welfare facilities and agreement in the city and placed as evacuation sites in particular.
We change name to "the welfare refuge" which is used widely in the whole country from April, 2018.

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・When serious damage occurs by large-scale disaster and cannot live at home, we will take shelter in evacuation shelter such as elementary and junior high schools in the city.
・Among towers such as elderly person, child with a disability, person, expectant mothers, infants required, we are to find space for towers required in each evacuation shelter to person having difficulty in life as an evacuee in gymnasia.

→Still secondary refuge to accept person judged to have difficult life as an evacuee in evacuation shelter is "the welfare refuge".

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・It is difficult to maintain life at evacuation shelter and home and applies to needing for special consideration.
・Specialists (health nurse) confirm yes or no of the situation and certification for long-term care of the person and judge the need of evacuation to the welfare refuge.

・Function that the welfare refuge needs person who is not judged to apply cannot evacuate to play the part.
・The welfare refuge is not opened soon after the disaster occurrence by all means.
・As for the movement from evacuation shelter, movement by the person, family is principle.

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Including social welfare facility concluding agreement with ward office (elderly person facility, person with a disability facility, community care plaza)

※About urgent entrance to special elderly nursing homes
Life at evacuation shelter and home is difficult, and, at the time of large-scale disaster, assistance by staff of facility may perform acceptance by emergency entrance targeting at necessary among people receiving certification for long-term care of The Long-term Care Insurance in special elderly nursing homes.

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Aoba WardAsahi WardIzumi WardIsogo WardKanagawa WardKanazawa WardKonan WardKohoku WardSakae WardSeya WardTsuzuki Ward  Tsurumi WardTotsuka WardNaka WardNishi WardHodogaya-ku (the outside site)Midori WardMinami Ward

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Q: What kind of facility is the welfare refuge? What kind of facilities and support are there?
A: It is social welfare facilities such as elderly person facility and person with a disability facility, community care plaza concluding agreement with ward office.
Facility is made barrier-free and, in environment where tower required is easy to live, can receive support depending on the situation of facility as far as it is possible.
Even if it is the welfare refuge, in cooperation with neighboring refugees, we will have you take shelter while helping each other.

Q: When is the welfare refuge opened? Who can evacuate?
A: The welfare refuge is not opened soon after the disaster occurrence by all means.
We can confirm security, and, from facility where had good administration preparations, ward office calls for establishment sequentially.
We ascertain the situation of tower after damage required to utilize limited resources effectively, and it is necessary to have you evacuate from high priority.

Q: Standard of acceptance of the welfare refuge? Who decides how?
A: It is difficult to accept all the target towers required at a time to be limited in facility becoming the welfare refuge.
Specialist jobs (health nurse) judge people with high need in support (from information of tower which or was attracted by evacuation shelter required) from person sheltering in evacuation shelter more.
Based on judgments such as specialist jobs, ward office determines whom you accept at which welfare refuge.

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(1)Inquiry about system
Health and Social Welfare Bureau Health and Welfare Division Phone number: 671-3427 FAX number: 664-3622

(2)Inquiry that the welfare refuge of each ward relates to
Each ward Elderly and Disabled Support Division

The ward namePhone numberFAX numberThe ward namePhone numberFAX numberThe ward namePhone numberFAX number
Aoba Ward978-2444978-2427Konan Ward847-8454845-9809Totsuka Ward866-8429881-1755
Asahi Ward954-6116955-2675Kohoku Ward540-2317540-2396Naka Ward224-8161224-8159
Izumi Ward800-2430800-2513Sakae Ward894-8539893-3083Nishi Ward320-8493290-3422
Isogo Ward750-2490750-2540Seya Ward367-5731364-2346Hodogaya Ward334-6381331-6550
Kanagawa Ward411-7097324-3702Tsuzuki Ward  948-2301948-2490Midori Ward930-2317930-2310
Kanazawa Ward788-7773786-8872Tsurumi Ward510-1768510-1897Minami Ward341-1136341-1144

List icon ()Portable Document Format for with ()Portable Document Format agate which we tell about the welfare refuge (PDF: 1,694KB) (PDF: 3,229KB)

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□ Emergency carrying out product bag will prepare in place to become evacuation mouth including the entrance

□ Let's fix furniture which seems to fall down by earthquake with fall prevention appliances

□ Let's stick film for prevention of scattering on glass

□ Heater will choose thing which had automatic fire extinguishing devices to prevent secondary disaster such as fires

□ Let's install vibration sensing breaker (appliance which senses ※ strong shaking, and turns off light automatically)

□ It will prevent you from putting heavy thing in high place

□ Bedroom and corridor, furniture of door neighborhood will prevent them from putting review, thing falling down for placement

□ We put clasp, and let's do the title page of closet not to open

□ We will prepare slippers and work gloves close to evacuate safely

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We will confirm place to usually possess at the time of disaster, and to evacuate to

List icon Evacuation flow (PDF: 1,781KB) when disaster happenedPortable Document Format

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●Grasp method of disaster tower required

Approach of tower support required starts with keeping eligible people under control at disaster.
Making of tower list required is performed by various methods now by area at disaster, but there are three kinds of methods mainly.

Hand how to put up typeMethod to make list by gathering people who publicize about registration to tower list required in area at disaster, and wish to register by oneself
Agreement methodMethod to provide "list of eligible people who agreed on list offer" at voluntary disaster prevention organizations from ward office
Information sharing methodMethod to provide "list of eligible people who did not declare their intentions of refusal for list offer" at voluntary disaster prevention organizations from ward office

In addition, there is area grasping tower required by area and original method using plural methods together at disaster.

We make list offered to voluntary disaster prevention organization by ward office based on Disaster Laws targeting at various places where it is thought that evacuation action is particularly difficult that we can grasp by the welfare system among the pivot towers at disaster.

●Eligible people of disaster tower list required

Eligible people of tower list required are people who correspond at home to any of the following at disaster that ward office makes.

1.It is a - cormorant corresponding to either in The Long-term Care Insurance need of nursing care, support authorization people required
Oh, person who is beyond need of nursing care 3
All are support required or certification for long-term care in person from I-1 living elderly person or elderly person household
(person with everyday life independence degree of dementia 2 or more in lower than need of nursing care 2) with u dementia
2.Person with a physical disability, mentally-disabled person, incurable disease patient who receive supply decision of service of person with a disability synthesis support law
3.Among the visually impaired, hearing person with a disability and the limbs inconvenience people, it is certificate of the physically disabled 1-3 grade
4.Nursing notebook (notebook of love) A1, A2

●When we receive list offer from ward office (in the case of agreement method, information sharing method)

☞It is necessary to conclude agreement with ward office.
☞We decide storage methods of list and manage appropriately.
☞Person handling personal information receives the training about protection and utilization of personal information.

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●Bandana

People that "support is necessary" push forward approach to wear thing of "green" to people whom "yellow" "can support" to be able to receive support that is necessary for impaired people who are hard to be found to need consideration at the time of disaster. How about bandana or handkerchief conjugating as signature of assisting?

●Communication board

It is communication tool with person that it is difficult to tell intention in letter and words.
We publish picture signs to exchange necessary information with neighboring people.
It is stored in the storage of disaster prevention storage of evacuation shelter.
In "safety net project Yokohama", we release system which chooses necessary illustration, and can make card of business card size and original communication board from illustration published in communication board.

Details Safety net project Yokohama ※The outside site (http://www.yokohamashakyo.jp/siencenter/safetynet/safetynet.html (outside site))

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●Disaster tower support guide required

We gathered up contents (at March, 2016) of our page as booklet edition.

List icon Downloading (PDF: 2,238KB) (A5/28 pages/Portable Document Format)

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List icon Crisis management (City of Yokohama, General Affairs Bureau crisis management room) of Yokohama-shi

List icon Evacuation action pivot supporter measures (Cabinet Office) ※The outside site (the outside site)

List icon Disaster tower measures (the Fire and Disaster Management Agency) required ※The outside site (the outside site)

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Adobe Acrobat Reader DC (old Adobe Reader) is necessary to open file of Portable Document Format.
Person who does not have can download free of charge from Adobe company.
Get Adobe Acrobat Reader DCTo downloading of Adobe Acrobat Reader DC

Inquiry to this page

Health and Social Welfare Bureau community-based welfare Health Department Health and Welfare Division

Telephone: 045-671-4044

Telephone: 045-671-4044

Fax: 045-664-3622

E-Mail address [email protected]

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Page ID: 805-948-218

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