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Please be careful about suspicious calls!

We give staff of city hall, ward office and Social Insurance Office and make a call, and, under the pretense of refund procedure for premium and medical expenses , doubt telephone which is going to let you guide to ATM and remit occurs in various places throughout the city. Please be careful!

Last update date January 29, 2019

Concrete trick

  • There is return of premium. It has not been filed yet, but wants account number to tell as we are still in time today!
  • We sent announcement of refund of medical expenses before. The end of last month was the deadline, but procedure has not been done yet. As you are in time until today's 0:00, please call in the next Phone number!
  • There is refund of medical expenses which we paid too much. As we cannot cope in financial institution, we go in city hall, convenience store, ATM of hospital and want you to go through the procedure.

Wanting you to be careful

  • Not ATM of financial institution where caution is severe, convenience store and supermarket, case to guide to ATM of hospital and government office recently are seen.
  • "Time limit rush that is until today", and do not give room to think calmly, and to talk about with people. It becomes difficult to regain money when we pay.
  • We may not call so that the staff of public institution performs ATM operation for refund receipt.
  • Please call the nearest police department or ward office to live immediately if you feel doubt.


  • Thing (City of Yokohama, Health and Social Welfare Bureau WEB page) about "medical system for elder senior citizens"

Inquiry to this page

Civic Affairs Bureau area support department area anti-crime program support section

Telephone: 045-671-3705

Telephone: 045-671-3705

Fax: 045-664-0734

E-Mail address [email protected]

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Page ID: 610-100-184

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