It is the top of this page

About the handling of municipal subway commuter pass accompanied with new coronavirus infection spread and coupon ticket

Last update date May 26, 2020

 About refund of municipal subway commuter pass and coupon ticket, we cope as follows.

Customer who is targeted for 1

 (1) With infectious disease measures of new coronavirus school in the attending school (elementary school, junior high school, high school and special support school equivalent to these)
   Customer that refund of attending school commuter pass is hoped for because it was closed
 (2) Customer that refund is hoped for because it disappeared using commuter pass or coupon ticket with official announcement of emergency declaration

2 handling methods

The handling of attending school commuter pass (except considerable things such as university students)

 ※Thing including February 28, 2020 is best during validity of the attending school commuter pass concerned.
 ※In the case of less than seven days or the days from the last school attendance day to the validity end day are 1 or tsukiijozan from the effective start date of the attending school commuter pass concerned to the last school attendance day
  It is limited to teiru case.

  When school in the attending school is closed temporarily, refund "the last school attendance day" of the school after February 28, 2020 concerned, and consider to be proposal day; and refund shii
 We make up. As well as normal refund, we charge fee 220 yen. But when the commuter pass concerned is used after the last school attendance day (charge minute
 We handle as thing that) was used as usual until proposing day except use.

Commuting commuter pass or attending school commuter pass (attending school commuter passes such as attending school commuter pass of university student equivalency, elementary school, junior high school, high school which do not include February 28, 2020 during validity and special support school equivalent to these) except the above

 ※When the days until the end day remain more than one month for in the case of less than seven days or validity from the effective start date, it is limited.
 ※It is limited to all or commuter passes including some periods for the validity from April 7, 2020 when emergency declaration was announced to May 25.

(1) Commuter pass which becomes effective start before April 7, 2020
   We consider April 7, 2020 to be refund proposing day and will refund. As well as normal refund, we charge fee 220 yen. But it is Reiwa
  When the commuter pass concerned is used after April 8, 2002, (except use for charge) refunds use of last day and considers to be proposal day and takes
  We treat.
(2) Commuter pass which becomes effective start after April 8, 2020
   Day (except use for charge) when we used the commuter pass concerned last when the day before of the effective start date of the commuter pass concerned was used in the case of mint condition
  We consider this to be refund proposing day and handle. As well as normal refund, we charge fee 220 yen.

Coupon (all tickets class) which we purchased before April 7, 2020

  When it passes, we consider April 7, 2020 to be refund proposing day and will refund validity of the coupon concerned. As well as normal refund, it is hand
 We charge number charges 210 yen. But effective thing is best as of April 7, 2020.

Calculation method of the amount of 3 refund

From the effective start date in the case of commuter pass within 7th

  Use of refund sum = purchase amount - one way normal passenger fare X 2 X days - fee 220 yen

In the case of commuter pass which it passes more than eight days from the effective start date and the days until the end day remain more than one month for validity

  Periodical passenger fare - fee 220 yen of amount of refund = purchase amount - several minutes a month when we used
  ※In the number of the moon which we used, we round off the days within one month for one month.
  ※When commuter pass is used more than eight days, it cannot refund for one month.

In the case of coupon

  Number of use of refund sum = purchase amount - normal passenger fare X - fee 210 yen

4 refund handling periods

 Until May 25, 2021 (from the next day of emergency declaration cancellation one year)

5 refund handling points

 Municipal subway each station and customer Service Center (Centerminami, Shin-Yokohama, Yokohama, Kamiooka)

6 and others

 (1) Please bring commuter pass which you used or coupon ticket.
 (2) There is not need to have you submit special proof from school and the office.

Inquiry to this page

Yokohama-shi call center

Telephone: 045-664-2525

Telephone: 045-664-2525

Fax: 045-664-2828

E-Mail address [email protected]

Return to the previous page

Page ID: 862-060-253

We come back to the top