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Transferring passengers to another means of transport

Last update date August 1, 2020

Transferring passengers to another means of transport usage guidance poster (PDF: 1,438KB)

Q&A about transferring passengers to another means of transport

When is Q1. transferring passengers to another means of transport carried out?

Trouble is reflected on driving of train and is carried out when we judge that it takes time before we restore.
※As transferring passengers to another means of transport may not be carried out as for the cases that restoration is anticipated in a short time, please be careful.

Which Q2. line can there be freely, too?

We cannot get on on any line. When customer is ticket section you have, and trouble occurred for driving of train, it is limited to appointed course of other lines. Please use available line after checking in different one each time.

How does Q3. use transferring passengers to another means of transport?

At other lines station targeted for transferring passengers to another means of transport, please show target ticket to person in charge. When you have transfer ride vote, please show in addition. We go along the person in charge side passage, and please give me on this occasion. It is still less available only by transfer ride vote (fare is attracted by SF (charge remainder) when we touch ticket examiner.).
※Customer of the use show screen of commuter pass section to person in charge with mobile Suica commuter pass, mobile PASMO commuter pass.

Is fare of Q4. transferring passengers to another means of transport section necessary?

As you can use transferring passengers to another means of transport when you have target ticket, fare is not necessary.
As you cannot use transferring passengers to another means of transport when you have ticket not to be for, we will have fare of section of ride.
When you have target ticket, in the case of ride more than effective sections, we will have fare of the section.
※When detour route is used in the case of non-conduct, transferring passengers to another means of transport, please be careful as we have fare of taken section.

Is transferring passengers to another means of transport available with the charge remainder of IC tickets such as Q5.Suica or PASMO?

I'm sorry, but it is not available.
You use section of ticket which had customer buy transferring passengers to another means of transport on other lines. Station where entered with IC tickets (except the commuter pass section) such as Suica/PASMO is because ride section is not settled with (state that does not receive fare) when is taking, and trouble occurs for service of train.

Is bus available by Q6. transferring passengers to another means of transport?

By railroad company, station, we may perform transferring passengers to another means of transport to route bus. In this case please receive transfer ride vote at line station where trouble occurred.
In the case of the use, hand transfer ride vote to bus crew by transferring passengers to another means of transport to route bus.

Is taxi available by Q7. transferring passengers to another means of transport?

Taxi is not object of transferring passengers to another means of transport. Please be careful in one burdening of customer.

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