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  6. Important notice (beware of suspicious phone calls disguised as ward office staff)

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Important notice (beware of suspicious phone calls disguised as ward office staff)

Last Updated May 16, 2019

Suspicious calls that require a bank procedure to receive a refund has caused damage to deceive your cash card.

  • The staff of the Kanagawa Ward Office's Insurance and Pension Division or the “Insurance and Health Section” (the ward office does not have a department called “Insurance and Health Section”), “There is an unclaimed refund, but we did not complete the procedure by March 31. You can't do it at the ward office. Could you tell me your bank account? Give me your cash card, please. (It needs to be replaced.) I'm going to talk about it.
  • Already, there has been damage such as giving a PIN and giving a cash card.
  • There is no refund procedure at the bank's counter. (At you ask at the bank counter is to complete the debit procedure.)
  • The ward office staff will visit your home and receive a cash card.
  • If you receive such a suspicious phone call, hang up once and consult the ward office or police.
Contact information when receiving a suspicious call
Contact information Phone number
Kanagawa Ward Insurance and Pension Division National Health Insurance Section Phone: 045-411-7124
Kanagawa police department Phone: 045-441-0110

For inquiries to this page

Kanagawa Ward Health and Welfare Center Insurance and Pension Division

Phone: 045-411-7121

Phone: 045-411-7121

Fax: 045-322-1979

Email address: kg-hokennenkin@city.yokohama.jp

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Page ID: 921-423-023

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