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Business hours such as ward office, service counter in the city hall


The ward office open agency date and time

The open agency date and time

From Monday to Friday
From 8:45 a.m. to 5:00 p.m.
But the front entrance automatic door open door time is 8:30 a.m.   

Second fourth Saturday
From 9:00 a.m. to the midday
But you deal only with Family Registry Division, Insurance and Pension Division, Children and Families Support Division duties, and please confirm page of handling duties. 
Rest agency day

 Soil (except the second fourth morning of Saturday), Sunday Sundays and holidays, holiday, the year-end and New Year holidays (from December 29 to January 3)


 But please be careful as next engine, service in ward office varies in business hours.

The window congestion situation

Change (Family Registry Division, Registration Section, Insurance and Pension Division, National Health Insurance Section) of waiting time of this week

Tsurumi Station West Exit service counter in the city hall

 The location: Call before 2-20, Toyookacho fugue 1 (Seiyu): 045-586-0975
 We get various certificates including "copying of resident certificate" "Seal Registration Certificate" out of open agency time of ward office including Saturday and Sunday and morning, evening. We are absent for celebration, holiday and the year-end and New Year holidays.

Guidance map Service counter in the city hall photograph

Handling certificateWeekdays (from Monday to Friday)Saturday and Sunday
From 7:30 to 8:45 From 8:45 to 17:15 From 17:15 to 19:00 From 9:00 to 17:00
Copying of resident certificate
We hand on the spot
Resident certificate items mentioned certificate
Seal Registration Certificate
All the family register matter certificate (certified copy)
Family register individual matter certificate (abridgment)
Copying of tag of family register
Identification card
Municipal tax, prefectural tax (non-) taxation certificate
After 11:00 on that day
Handing over
We hand on the spot
Next day after 11:00 handing over
Day is day in the next month on note) Friday, Saturday and Sunday
We hand after 11:00 on following open day
Tax payment certificate of city tax
Fixed assets tax roll entry certificate
(for the land, house existing year)
○ All the family register (individual) matter proof (certificate of family register, abridgment), copying, identification card of tag of family register limit with permanent domicile, other certificates to thing of with address in Yokohama-shi in Yokohama-shi.
○ When there is not or we handle partly, depending on contents of certificate, may not hand open agency overtime of ward office on the spot.
○ As we perform identity verification of applicant when certificate is requested, the presentation of identity verification documents (Basic Resident Register cards with driver's license, passport, my number card (individual number card) or photograph) with photograph is necessary. In addition, in cases that identity verification documents is not with photograph including health insurance card, we may do the presentation of yet another identity verification documents and question.
 In addition, presentation of proxy is necessary when proxy/agent is requested. (except Seal Registration Certificate)
○ When Seal Registration Certificate is requested, take private seal registration document (card) by all means.
○ About "copying of global grant resident certificate that utilized the Network System for Basic Resident Registers ," we do not handle.

Report out of the business hours

 We accept reports such as birth, the death, the marriage in "night reception counter". We check in Family Registry Division, and case and confirmation of contents to include lack of documents will inform submitted report book when needed later. Without serious defects, day when we submitted is acceptance day.

 There is "night reception counter" in the ward office post office side side gate (the Tsurumi fire department side).
 ※In commemoration of the marriage, we can photograph at "wakkun shooting spot".
   Can photograph; time : From 6:00 a.m. to 10:00 p.m. (every day)
Night reception counter
We always open at ward office shut agency time

Ward office Saturday open agency

 In Yokohama-shi, we carry out open agency for improvement of civic service every month on holiday on second fourth Saturday. Please use in cases not to be available weekdays.
●From open agency time 9:00 a.m. to noon
●Handling duties
The second floor
Family Registry Division
Telephone: 045-510-1702
FAX: 045-510-1893

※We handle thing that confirmation is necessary for other municipalities and cannot do it
First window
(Registration Section)
Transference, transference, Seal Registration of resident certificate, my number card, other associated duties
※Nationwide resident-registry network-related duties such as resident registry card issuance handle, and they are not possible
The fourth window
(Family Registry Section)
Reception desk, examination of family register notice and proof, other associated duties
Insurance and Pension Division
Telephone: 045-510-1807
FAX: 045-510-1898
The eighth window
(National Pension Plan Section)
We conduct usual affairs
※But there are duties that cannot conclude on the spot including thing that confirmation is necessary for other municipalities or pension office
6.7 turn window
(National Health Insurance Section)
The third floor
Children and Families Support Division
Telephone: 045-510-1797
FAX: 045-510-1897
The fourth window
(child home
Support charge)
Grant of mother and child health handbook, application, reception desk of Child Allowance