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Common question Q&A
Common question Q&A
Trouble of water supply
Suspension of water supply
The quality of the water
Please be careful about vicious company, suspicious individual
Rates
Opening, cancellation, name change
About inspection of a meter of water supply
Anti-disaster measures of water supply
Waterworks
Visit of water supply facility
Public information
Common question Q&A

  

Please be careful about vicious company, suspicious individual

 Troubles with vicious company to talk about the Water Works Bureau staff in whole Yokohama-shi, and to demand money from are frequent.
 We say vicious door-to-door sales such as selling water purifier posing as the staff of Water Works Bureau and "we came for check" and visit, and malicious business methods such as requesting the large amount of work price occur successively.
 Water Works Bureau does not perform investigation into examination of water or plumbing without request from customer, repair and investigation of water pipe in house, door-to-door sales, rental, mediation such as water purifiers, request of the repair price, request of news and water rate of suspension of water supply by email.
 In addition, we may not ask about my number of customer in Water Works Bureau. Please be careful.

 

Example 1

 Large amount of construction was recommended when we had manufacturer published in advertisements such as flyer or telephone book actually come when we performed clogging and water leak repair of restroom at a bargain price saying "we are not recovered when we did not change toilet and tank" and has contracted with.

 

Example 2

 Man named Water Works Bureau was cooked at home and poured water of faucet into glass, and it was in pinkness (※ 1) when we put medicine there.
 Because "this water is not good, you should attach water purifier. Price of water purifier does 400,000-500,000, but is 1,900 yen a month when it is lease. It was said to be (※ 2).

 

 ※The reason why 1 tap water became pinkness is that chlorine and medicine for disinfection reacted. It is not abnormality of the quality of the water.
 ※2 Water Works Bureau staff does not do door-to-door sales, rental, mediation such as water purifiers.

When have a problem with contract trouble of product and service, to Yokohama-shi consumer life synthesis center (Phone: 045-845-6666, FAX: 045-845-7720).

 

Example 3

 Lurker posing as the Water Works Bureau staff came to home saying "we will collect in cash this month.".

 

 ※The Water Works Bureau staff does not visit without request of customer. In addition, we contact in document beforehand when we ask.
 (except premeditated leak of water investigation that unpaid tollage by trust company, member of Water Works Bureau perform)

 

Example 4

 Young man who assumed the Water Works Bureau staff saying "we inspect old water pipe." visited.

 

 ※The Water Works Bureau staff does not perform quality of the water investigation without request and investigation into plumbing. (except prior well-known case)

 

Example 5

 We gave Water Works Bureau staff and we said, "we want to enter house as we forgot to identify position of water supply as drawing." and visited.

 

Example 6

 We said, "water pipe checks lead pipe or vinyl chloride pipe in houses more than 40 years old." and went up without permission in house. We were said to cut floor, and to check afterwards.

 

 ※The Water Works Bureau staff does not investigate water pipe in house.

 

Example 7

 We gave Water Works Bureau staff and said, "we want ATM card of bank to make skimming because fund transfer of lump was not possible for one year.".

 The Water Works Bureau staff does not do such a thing.

  • Quality of the water investigation without request and investigation into plumbing
  • Repair and investigation into water pipe in house
  • Door-to-door sales, rental, mediation such as water purifiers
  • Request of the repair price

 ※Exchange of meter connects in document from Water Works Bureau beforehand.

 When there is visit to customer in thing about water supply, let's demand the presentation of identification of social position.
 Please connect with customer Service Center if you think that it is, "it is strange".

Example 8

 "We cut off water supply on a large scale." This and suspicious email to "stop water supply because water rate was unpaid." have been sent. 

 ※In Water Works Bureau, request of news and water rate of suspension of water supply does not go by email. There is possibility of dating sites in link put on email. 
 URL linked to never clicks, and please delete email.
 In addition, as for the information of such a doubt email, it is given information to the Kanagawa Prefectural Police headquarters.

 As well as these examples, example that is going to visit self-introduction, customer's house as if we are related to Water Works Bureau including "water supply Safety Department" and "water supply security association" is reported on the telephone.
 In addition, by procedure of City of Yokohama, Water Works Bureau, we may not ask about "my number" of customer.

 

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Water Works Bureau fountain mark City of Yokohama, Water Works Bureau service promotion section - February 24, 2011 making - February 7, 2018 update
Opinion, inquiry - su-sabisu@city.yokohama.jp
Telephone: 045-633-0163 - FAX: 045-664-6779
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