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Civic Affairs Bureau

About receipt method of my number card

From Yokohama-shi to where grant guidance postcard reached

Button (yellow button) of reservation under attention has you apply for my number card, and guidance which postcard reached at hand is intended to perform card receipt reservation (except Nishi Ward, Sakae Ward, Seya Ward).
   Person wanting application of my number card look at this page from now on.



*We cannot use Internet reservation about reservation after June 1. 

Ward to live
Tsurumi Ward, Kanagawa Ward, Naka Ward, Minami Ward, Konan Ward, Hodogaya Ward,
Asahi Ward, Isogo Ward, Kanazawa Ward, Kohoku Ward, Midori Ward, Aoba Ward,
Tsuzuki Ward  , Izumi Ward, Totsuka Ward
Reservation of my number card receipt clicks lower yellow button, and please enter reservation site.
※We accept reservation from date 39 days ago to the day before (advance reservations system).
 (we can, e.g., reserve reservation on Saturday, April 22 from Tuesday, March 14)
 We did not hear reservation of the day of the receipt. Forgive.
The Confirm button

<in Nishi Ward, Sakae Ward, Seya Ward toward the house>
From my number card ferry of January, 2017, prior reservation is not necessary.
After checking contents of guidance postcard (grant letter of advice) sending from ward office,
Come to ward office Family Registry Division window directly.

<receipt time for my number card of each ward>
Weekday From 8:45 a.m. to 5:00 p.m.
Second .4 Saturday: Morning from 9:00 to 12:00 (only in the morning)
(as congestion is expected on second .4 Saturday, we recommend weekday card receipt if possible)



 

<careful>
●When card applicant uses under 15 years old, adult guardianship system
●When card applicant cannot come to grant place (ward office) by unavoidable reasons such as disease or physical obstacle
 (when attention work is busy and cannot come to ward office for commuting, attending school, we do not correspond to unavoidable reason)
 Please confirm this by all means.


<to one with hearing loss>
 At ward office window, we carry out "it supports sign-language interpreter who utilized tablet terminal".
 In addition, you can use dispatch system of sign-language interpreter according to to this, too.
 ・It is this about "it supports sign-language interpreter who utilized tablet terminal"
 ・About "dispatch system of sign-language interpreter," it is this

My number card receipt method

After 1 card application, postcard arrives from Yokohama-shi

 After my number card (personal number card) application, postcard (grant letter of advice) which listed receipt method of card from ward office to live arrives. You confirm guidance listed in this postcard, and come to ward office Family Registry Division.

 Other than the person living in Nishi Ward, Sakae Ward, Seya Ward, it is necessary to have reservation of receipt beforehand. You tear off back side seal of postcard, and please confirm reservation ID listed on the left of postcard.

 ※In the case of receipt reservation of card, we confirm reservation ID and the date of birth of the person
 ※About sending time of postcard to this page

 Grant letter of advice (we tear off seal) Arrow (the right)  Grant letter of advice (reservation ID)

We fill in postcard that 2 arrived with required items

 Please seal the back side (personal number card grant, electronic certificate issuance letter of advice and inquiry book) of postcard in filling in address, full name.
Mention of notice of grant

●About setting of password

As we have you set password at window in the case of my number card (personal number card) receipt, we hope that we decide password beforehand.

  1. Electronic certificate for signature → Less than 16 characters more than alphanumeric character six characters (English letter, please put capital letter, English letter and number together)
  2. Electronic certificate for user proof → Number four characters
  3. Basic Resident Register office work use → Number four characters
  4. It is for face of a bill matter input assistance → Number four characters
※Two or three, 4 can use the same password.

●Come to window after confirmation in this by all means out of necessity when non-applicant receives card

 It becomes the principle person to be able to receive attention Mai number card.
    When work is busy and cannot come to ward office for commuting, attending school, we do not hand toward substitution.


 
 In the case of next, we hand card toward legal representative, any proxy/agent.

 When 1 card applicant uses under 15 years old, adult guardianship system (in the case of card grant, company of applicant is necessary for this case)
    As for the details, please see this.
 
 When 2 card applicants cannot come to grant place (ward office) by unavoidable reasons such as disease or physical obstacle
   (when attention work is busy and cannot come to ward office for commuting, attending school, we do not correspond to unavoidable reason)
    As for the details, please see this.

About reservation method of receipt of 3 cards

 Which lives in Tsurumi Ward, Kanagawa Ward, Naka Ward, Minami Ward, Konan Ward, Hodogaya Ward, Asahi Ward, Isogo Ward, Kanazawa Ward, Kohoku Ward, Midori Ward, Aoba Ward, Tsuzuki Ward  , Izumi Ward, Totsuka Ward (other than Nishi Ward, Sakae Ward, Seya Ward),
 We have reservation of receipt beforehand.
 Reservation makes reservation of the receipt date and time over PC, smartphone or telephone.
 We accept reservation from date 39 days ago to the day before (advance reservations system). We did not hear reservation of the day of the receipt. Forgive.

 <in Nishi Ward, Sakae Ward, Seya Ward toward the house>
  From my number card ferry of January, 2017, prior reservation is not necessary.
  After checking contents of guidance postcard (grant letter of advice) sending from ward office, come to ward office Family Registry Division window directly.

 <receipt time for my number card>
  From 8:45 a.m. on weekdays to 5:00 p.m., it is from 9:00 to 12:00 in the morning of second .4 Saturday.
 (as congestion is expected on second .4 Saturday, we recommend weekday card receipt if possible)



Advance reservations system
Ward to live
 Tsurumi Ward, Kanagawa Ward, Naka Ward, Minami Ward, Konan Ward, Hodogaya Ward, Asahi Ward, Isogo Ward, Kanazawa Ward, Kohoku Ward, Midori Ward, Aoba Ward, Tsuzuki Ward  , Izumi Ward, Totsuka Ward
 Icon of PC and smartphone
Internet Reservation 

The Confirm button

We confirm reservation ID and the date of birth at the time of login to reservation system.

It is connected to server except Yokohama-shi

 *We cannot use Internet reservation about reservation after June 1.

Icon of telephoneTelephone Telephone Reservation
Ward office Family Registry Division of ward to live
 
<call time> Until weekdays (from Monday to Friday) from 9:00 a.m. to 5:00 p.m.
 ※Call centers and, during from 9:00 a.m. to 10:30, may be hard to be connected during from 0:00 p.m. to 2:00. Thank you for your understanding.


 
  Phone number for exclusive use of reservation
Tsurumi Ward 045-510-1905
Kanagawa Ward 045-411-7037
Naka Ward 045-224-8299
Minami Ward 045-341-1119
Konan Ward 045-847-8341
Hodogaya Ward  045-334-6234
Asahi Ward 045-954-6035
Isogo Ward 045-750-2549
Kanazawa Ward 045-788-7738
Kohoku Ward 045-540-2255
Midori Ward 045-930-2254
Aoba Ward 045-978-2340
Tsuzuki Ward   045-948-2257
Izumi Ward 045-800-2500
Totsuka Ward 045-866-8335


 Person who cannot use the Internet with PC and smartphone accepts reservation in ward office Family Registry Division,
 When ear cannot use telephone to ward office Family Registry Division for reasons of the inconvenience, we talk with each ward Family Registry Division,
 Or please connect with Civic Affairs Bureau Counter Service Division expectation fax (045-664-5295).


 

●Please note

  • By system troubles, we may not issue on the spot. In that case, we mail home expectation Mai number card by person-limited receipt mail later. It is not necessary to have the next agency on ward office again.
  • When we perform mail by person-limited receipt mail, the ward office staff acts for input of password to enroll in my number card.
    In addition, password that I took scraps by cutting or dissolution processing appropriately after having kept with other application documents for a certain period of time.
  • We can change password that we set after the card receipt at home if you can download exclusive application software via the Internet. (we can change at ward office window.)

 

We receive 4 cards

 Please receive grant of my number card (personal number card) at ward office Family Registry Division window.
 When you come to ward office, please use public transport as much as possible.

 ※By the situation of window, you may have to wait. Come with margin at time.

■Receipt time for card
 
Weekday From 8:45 a.m. to at 5:00 p.m.
  Second .4 Saturday: Morning from 9:00 to 12:00 (only in the morning) (as congestion is expected on second .4 Saturday, recommend weekday card receipt if possible)



■Belonging
  • Postcard (personal number card grant, electronic certificate issuance letter of advice and inquiry book) which arrived from Yokohama-shi
  • Notice card
  • Basic Resident Register card (only as for the person receiving grant)
  • Seal
  • Two points of identity verification documents
    We identify 2 "name and address of the person or document one point which the date of birth can identify as full name" as 1 "identity verification document one point with photograph of the face which public office issued".

Identity verification document with photograph of the face which 1 public office issued

Name and address of 2 people or document which the date of birth can identify as full name

Example 

 Basic Resident Register card (limited to with photograph), driver's license,
 Driving career certificate (the grant date thing after April 1, 2012),
 Residence card, special permanent resident certificate, passport, certificate of the physically disabled,
 Mental patient health welfare notebook, nursing notebook

Example

 Health insurance card, medical care certificate, identification of person insured of The Long-term Care Insurance,
 Pension book, employee ID card, student identification card

  [combination of identity verification documents example]
  ・Driver's license + health insurance card
  ・Basic Resident Register card (with photograph) + employee ID card
  ・Passport + pension books

●About identity verification document
 Person who has Basic Resident Register card, driver's license, driving career certificate (the grant date thing after April 1, 2012)
 When there is identity verification in information stored in IC tip in driver's licenses in the case of grant of my number card, card grant is possible by having you offer one point of identity verification document. But input of password setting to this case, driver's license beforehand becomes required.
  ※Driver's license with IC tip is issued after January 4, 2009 (in the case of Kanagawa). Because IC tip is not pounding one where driver's license was acquired before January 4, 2009, please be careful as you are not set about password either.

 When you do not have identity verification document with photograph of the face which public office issued
 With "postcard (personal number card grant, electronic certificate issuance letter of advice and inquiry book) which arrived from Yokohama-shi," take "name and address of 2 people or document which the date of birth can identify as full name" two points.

 ・In the case of identity verification document with validity, it is limited to document in validity.
 ・When address and full name are changed by report of moving and family register, thing that address, full name was revised is best as for identity verification document.
 ・When you lose notice card and Basic Resident Register card, please report lost article to the police. (at window, we confirm number of report)
 ・In addition, please refer to ward office Family Registry Division of ward to live when there are any questions.

Card receipt window
 Receipt time weekdays: From 8:45 a.m. to 5:00 p.m.
      Second .4 Saturday: From 9:00 a.m. to 12:00 (only in the morning
)
      (as congestion is expected on second .4 Saturday, we recommend weekday card receipt if possible)
 

Ward office name     Card receipt window The location Inquiry phone number 
Tsurumi Ward government office Family Registry Division window (ward office the second floor)  3-20-1, Tsurumichuo, Tsurumi-ku
(from JR Tsurumi Station from 9-minute walk Keikyu-Tsurumi Station a 7-minute walk)                                                                                                                                           
045-510-1905
Kanagawa Ward government office Family Registry Division window (ward office the first floor) 3-8, Hirodaiotamachi, Kanagawa-ku
[the nearest station] Tammachi Station (Tokyu) / Higashi-Kanagawa Station (JR) / Nakakido Station (Keihin Electric Express)
[neighborhood bus stop] Futatsuyacho (municipal bus)
045-411-7034
Nishi Ward Office Family Registry Division window (ward office the first floor) 1-5-10, Chuo, Nishi-ku
(Keihin Electric Express Tobe Station 8-minute walk, Soutetsu Line Hiranumabashi Station 10-minute walk)
045-320-8335
Naka Ward Office Family Registry Division window (ward office the second floor) 35, Nihonodori, Naka-ku
(JR Kannai Station / municipal subway Kannai Station / Minato Mirai Line Nihon-odori Station)  
045-224-8299
Minami Ward government office Family Registry Division window (ward office the second floor) 2-33, Urafunecho, Minami-ku
(Yokohama municipal subway "Bandobashi Station" Keihin Electric Express "Koganecho Station")  
045-341-1118
Konan Ward government office Family Registry Division window (ward office the second floor)
※From Tuesday, March 21,
 Family Registry Division window is new synthesis Government building
 We start duties.
 Please be careful.
10-1, Kounanchuodori, Kounan-ku
(municipal subway Konan-Chuo Station drop off walk one minute)
※New synthesis Government building: 4-2-10, Kounan, Kounan-ku
       There is no change of phone number   
045-847-8335
Hodogaya Ward government office   Family Registry Division window (ward office the first floor) 2-9, Kawabe-cho, Hodogaya-ku
(from Sotetsu Line "Hoshikawa Station" a 2-minute walk)  
045-334-6234
Asahi Ward government office Family Registry Division window (ward office the first floor) 1-4-12, Tsurugamine, Asahi-ku
(from the Sotetsu Line "Tsurugamine Station" north exit a 7-minute walk)                        
045-954-6161
Isogo Ward government office Family Registry Division window (ward office the second floor) 3-5-1, Isogo, Isogo-ku
(from JR Isogo Station a 5-minute walk)    
045-750-2345
Kanazawa Ward government office Family Registry Division window (ward office the second floor)
After Wednesday, March 1,
 Grant place changes.
 Please be careful.
2-9-1, Deiki, Kanazawa-ku
(from Keihin Electric Express Kanazawa-Bunko Station, Kanazawa-Hakkei Station a 12-minute walk)
045-788-7738
Kohoku Ward government office Family Registry Division window (ward office the second floor) 26-1, Mamedocho, Kouhoku-ku
(from Toukyu Toyoko Line, Okurayama Station a 7-minute walk) 
045-540-2254
Midori Ward government office Family Registry Division window (ward office the second floor) 118, Terayama, Midori-ku-cho
(approximately 5 minutes on foot from JR Nakayama Station)        
045-930-2251
Aoba Ward government office Family Registry Division window (ward office the second floor) 31-4, Ichigaocho, Aoba-ku
(from Tokyu Denentoshi Line Ichigao Station an 8-minute walk)   
045-978-2233
Tsuzuki Ward   government office Family Registry Division window (ward office the second floor) 32-1, Chigasakichuo, Tsuzuki-ku
(municipal subway "Centerminami" station drop off walk approximately six minutes)
045-948-2255, 2256
Izumi Ward government office Family Registry Division window (ward office the second floor) 4636-2, Izumicho, Izumi-ku
(approximately 5 minutes on foot from Sotetsu Izumino Line "Izumichuo" station) 
045-800-2345
Sakae Ward government office Family Registry Division window (main building the first floor) 303-19, Katsuracho, Sakae-ku
(from JR Hongodai Station a 10-minute walk)  
045-894-8345
Totsuka Ward government office Family Registry Division window (ward office the second floor) 16-17, Totsukacho, Totsuka-ku 
(nearest station JR, municipal subway Totsuka Station) 
045-866-8335 
Seya Ward government office Family Registry Division window (ward office the second floor) 190, Futatsubashicho, Seya-ku
(from Sotetsu Mitsukyo Station a 10-minute walk)     
045-367-5645, 5646


Reference about my number system
Inquiry about overall 1 Mai number system
  My number synthesis toll free number 0120-95-0178
  
  ・Weekdays from 9:30 to 20:00

  ・Saturdays, Sundays, and holidays from 9:30 to 17:30 (year-end and New Year from December 29 to January 3 are excluded.)
  ・About temporary suspension by loss or theft of my number card, we accept 24 hours a day, every day.
  
   Homepage concerned: My number card synthesis site

   
Inquiry about grant of notice of 2 card Mai number card
  Ward office Family Registry Division of ward to live
  
   In ward office Family Registry Division contact information page, please see this.