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Civic Affairs Bureau

About receipt method of my number card


Reservation acceptance on the Internet was finished in attention May, 2017.
   After June, receipt method varies according to house ino ward.

My number card receipt method

 

Flow to receipt

 

 

 

After 1 card application, postcard arrives from Yokohama-shi

 After my number card (personal number card) application, postcard (grant letter of advice) which listed receipt method of card from ward office to live arrives.
(about sending time of ※ postcard to this page)
 We may have reservation of receipt beforehand by house ino ward.
 
Please confirm whether reservation is necessary for the following tables.

 

 Advance reservations unnecessary 
(come to ward office directly)
 Reservation required
(you receive beforehand, and please make a reservation)
 (※) which requires reservation only when we receive on second fourth Saturday
    Nishi Ward
  Hodogaya Ward
  Isogo Ward
  Midori Ward
  Tsuzuki Ward  
  Sakae Ward
  Seya Ward   
  
   Kanagawa Ward
  Naka Ward
  Minami Ward
  Konan Ward
  Asahi Ward
  Kanazawa Ward
  Kohoku Ward

   Tsurumi Ward
  Aoba Ward
  Izumi Ward
  Totsuka Ward

  
 Advance reservations are necessary for Tsurumi Ward, Aoba Ward, Izumi Ward, Totsuka Ward only when we receive on Saturday.
  Weekday card receipt come to direct ward office.




 ●Reservation method

 (1) Confirmation of reservation ID
  It is necessary for above living in ward that can be applied to "reservation required" to have reservation of receipt beforehand.
  
(weekdays receiving is unnecessary for advance reservations in ※ Tsurumi Ward, Aoba Ward, Izumi Ward, Totsuka Ward. Come to ward office directly.)
  You tear off back side seal of postcard, and please confirm reservation ID listed on the left of postcard.

  Arrow (the right)  Grant letter of advice (reservation ID)



 
(2) We call ward office

  You call ward office Family Registry Division of house ino ward, and, on the date and time desired, tell about reservation ID, the date of birth of the person.
  When ear cannot use telephone to ward office Family Registry Division for reasons of the inconvenience, we talk with each ward Family Registry Division,
  Or please connect with Civic Affairs Bureau Counter Service Division expectation fax (045-664-5295).

  

  <call time>
   Until weekdays (from Monday to Friday) from 9:00 a.m. to 5:00 p.m.
 ※Call centers and, during from 9:00 a.m. to 10:30, may be hard to be connected during from 0:00 p.m. to 2:00.
  Thank you for your understanding.


 <card receipt time>
 
 Weekday From 8:45 a.m. to 5:00 p.m.
   Second .4 Saturday: Morning from 9:00 to 12:00 (only in the morning)
    ※As congestion is expected on second .4 Saturday, we recommend weekday card receipt if possible.


 <contact information>
   Ward office Family Registry Division of house ino ward

  Phone number for exclusive use of reservation
 Tsurumi Ward 045-510-1905
 Kanagawa Ward 045-411-7037
 Naka Ward 045-224-8299
 Minami Ward 045-341-1119
 Konan Ward 045-847-8341
 Asahi Ward 045-954-6035
 Kanazawa Ward 045-788-7738
 Kohoku Ward 045-540-2254
 Aoba Ward 045-978-2340
 Izumi Ward 045-800-2345
 Totsuka Ward 045-866-8335


We cannot accept in my number synthesis toll free number (0120-95-0178), Yokohama-shi call center (045-664-2525).

We fill in postcard that 2 arrived with required items

 Please seal the back side (personal number card grant, electronic certificate issuance letter of advice and inquiry book) of postcard in filling in address, full name.
Mention of notice of grant


●About setting of password

As we have you set password at window in the case of my number card (personal number card) receipt, we hope that we decide password beforehand.

  1. Electronic certificate for signature → Less than 16 characters more than alphanumeric character six characters (English letter, please put capital letter, English letter and number together)
  2. Electronic certificate for user proof → Number four characters
  3. Basic Resident Register office work use → Number four characters
  4. It is for face of a bill matter input assistance → Number four characters

※Two or three, 4 can use the same password.


●Come to window after confirmation in this by all means out of necessity when non-applicant receives card

 It becomes the principle person to be able to receive attention Mai number card.
    When work is busy and cannot come to ward office for commuting, attending school, we do not hand toward substitution.


 
 In the case of next, we hand card toward legal representative, any proxy/agent.

 When 1 card applicant uses under 15 years old, adult guardianship system
  
(in the case of card grant, company of applicant is necessary for this case)

    As for the details, please see this.
 
 When 2 card applicants cannot come to grant place (ward office) by unavoidable reasons such as disease or physical obstacle
   (when attention work is busy and cannot come to ward office for commuting, attending school, we do not correspond to unavoidable reason)
    As for the details, please see this.


We receive 3 cards

 Please receive grant of my number card (personal number card) at ward office Family Registry Division window.
 When you come to ward office, please use public transport as much as possible.

 ※By the situation of window, you may have to wait. Come with margin at time.


●Please note
・By system troubles, we may not issue on the spot.
・In that case, we mail home expectation Mai number card by person-limited receipt mail later.
 It is not necessary to have the next agency on ward office again.
・When we perform mail by person-limited receipt mail, the ward office staff acts for input of password to enroll in my number card.
・In addition, password that I took scraps by cutting or dissolution processing appropriately after having kept with other application documents for a certain period of time.
 We can change password that we set after the card receipt at home if you can download exclusive application software via the Internet. (we can change at ward office window.)
 

■Belonging

  • Postcard (personal number card grant, electronic certificate issuance letter of advice and inquiry book) which arrived from Yokohama-shi
  • Notice card
  • Basic Resident Register card (only as for the person receiving grant)
  • Seal
  • Two points of identity verification documents
    We identify 2 "name and address of the person or document one point which the date of birth can identify as full name" as 1 "identity verification document one point with photograph of the face which public office issued".

Identity verification document with photograph of the face which 1 public office issued

Name and address of 2 people or document which the date of birth can identify as full name

Example 

 Basic Resident Register card (limited to with photograph), driver's license,
 Driving career certificate (the grant date thing after April 1, 2012),
 Residence card, special permanent resident certificate, passport, certificate of the physically disabled,
 Mental patient health welfare notebook, nursing notebook

Example

 Health insurance card, medical care certificate, identification of person insured of The Long-term Care Insurance,
 Pension book, employee ID card, student identification card

  [combination of identity verification documents example]
  ・Driver's license + health insurance card
  ・Basic Resident Register card (with photograph) + employee ID card
  ・Passport + pension books

●About identity verification document
 Person who has Basic Resident Register card, driver's license, driving career certificate (the grant date thing after April 1, 2012)
 When there is identity verification in information stored in IC tip in driver's licenses in the case of grant of my number card, card grant is possible by having you offer one point of identity verification document. But input of password setting to this case, driver's license beforehand becomes required.
  ※Driver's license with IC tip is issued after January 4, 2009 (in the case of Kanagawa). Because IC tip is not pounding one where driver's license was acquired before January 4, 2009, please be careful as you are not set about password either.

 When you do not have identity verification document with photograph of the face which public office issued
 With "postcard (personal number card grant, electronic certificate issuance letter of advice and inquiry book) which arrived from Yokohama-shi," take "name and address of 2 people or document which the date of birth can identify as full name" two points.

 ・In the case of identity verification document with validity, it is limited to document in validity.
 ・When address and full name are changed by report of moving and family register, thing that address, full name was revised is best as for identity verification document.
 ・When you lose notice card and Basic Resident Register card, please report lost article to the police. (at window, we confirm number of report)
 ・In addition, please refer to ward office Family Registry Division of ward to live when there are any questions.

4 card receipt windows
 Receipt time weekdays: From 8:45 a.m. to 5:00 p.m.
      Second .4 Saturday: From 9:00 a.m. to 12:00 (only in the morning
)
      (as congestion is expected on second .4 Saturday, we recommend weekday card receipt if possible)
 

Ward office name     Card receipt window The location Inquiry phone number 
Tsurumi Ward government office Family Registry Division window (ward office the second floor)  3-20-1, Tsurumichuo, Tsurumi-ku
(from JR Tsurumi Station from 9-minute walk Keikyu-Tsurumi Station a 7-minute walk)                                                                                                                                           
045-510-1905
Kanagawa Ward government office Family Registry Division window (ward office the first floor) 3-8, Hirodaiotamachi, Kanagawa-ku
[the nearest station] Tammachi Station (Tokyu) / Higashi-Kanagawa Station (JR) / Nakakido Station (Keihin Electric Express)
[neighborhood bus stop] Futatsuyacho (municipal bus)
045-411-7034
Nishi Ward Office Family Registry Division window (ward office the first floor) 1-5-10, Chuo, Nishi-ku
(Keihin Electric Express Tobe Station 8-minute walk, Soutetsu Line Hiranumabashi Station 10-minute walk)
045-320-8335
Naka Ward Office Family Registry Division window (ward office the second floor) 35, Nihonodori, Naka-ku
(JR Kannai Station / municipal subway Kannai Station / Minato Mirai Line Nihon-odori Station)  
045-224-8299
Minami Ward government office Family Registry Division window (ward office the second floor) 2-33, Urafunecho, Minami-ku
(Yokohama municipal subway "Bandobashi Station" Keihin Electric Express "Koganecho Station")  
045-341-1118
Konan Ward government office Family Registry Division window (ward office the second floor) 4-2-10, Kounan, Kounan-ku (※ new synthesis Government building)
(municipal subway Konan-Chuo Station drop off walk two minutes)
045-847-8335
Hodogaya Ward government office   Family Registry Division window (ward office the first floor) 2-9, Kawabe-cho, Hodogaya-ku
(from Sotetsu Line "Hoshikawa Station" a 2-minute walk)  
045-334-6234
Asahi Ward government office Family Registry Division window (ward office the first floor) 1-4-12, Tsurugamine, Asahi-ku
(from the Sotetsu Line "Tsurugamine Station" north exit a 7-minute walk)                        
045-954-6161
Isogo Ward government office Family Registry Division window (ward office the second floor) 3-5-1, Isogo, Isogo-ku
(from JR Isogo Station a 5-minute walk)    
045-750-2345
Kanazawa Ward government office Family Registry Division window (ward office the second floor) 2-9-1, Deiki, Kanazawa-ku
(from Keihin Electric Express Kanazawa-Bunko Station, Kanazawa-Hakkei Station a 12-minute walk)
045-788-7738
Kohoku Ward government office Family Registry Division window (ward office the second floor) 26-1, Mamedocho, Kouhoku-ku
(from Toukyu Toyoko Line, Okurayama Station a 7-minute walk) 
045-540-2254
Midori Ward government office Family Registry Division window (ward office the second floor) 118, Terayama, Midori-ku-cho
(approximately 5 minutes on foot from JR Nakayama Station)        
045-930-2251
Aoba Ward government office Family Registry Division window (ward office the second floor) 31-4, Ichigaocho, Aoba-ku
(from Tokyu Denentoshi Line Ichigao Station an 8-minute walk)   
045-978-2233
Tsuzuki Ward   government office Family Registry Division window (ward office the second floor) 32-1, Chigasakichuo, Tsuzuki-ku
(municipal subway "Centerminami" station drop off walk approximately six minutes)
045-948-2255, 2256
Izumi Ward government office Family Registry Division window (ward office the second floor) 4636-2, Izumicho, Izumi-ku
(approximately 5 minutes on foot from Sotetsu Izumino Line "Izumichuo" station) 
045-800-2345
Sakae Ward government office Family Registry Division window (main building the first floor) 303-19, Katsuracho, Sakae-ku
(from JR Hongodai Station a 10-minute walk)  
045-894-8345
Totsuka Ward government office Family Registry Division window (ward office the second floor) 16-17, Totsukacho, Totsuka-ku 
(nearest station JR, municipal subway Totsuka Station) 
045-866-8335 
Seya Ward government office Family Registry Division window (ward office the second floor) 190, Futatsubashicho, Seya-ku
(from Sotetsu Mitsukyo Station a 10-minute walk)     
045-367-5645, 5646



Reference about my number system
Inquiry about overall 1 Mai number system
  My number synthesis toll free number 0120-95-0178
  
  ・Weekdays from 9:30 to 20:00

  ・Saturdays, Sundays, and holidays from 9:30 to 17:30 (year-end and New Year from December 29 to January 3 are excluded.)
  ・About temporary suspension by loss or theft of my number card, we accept 24 hours a day, every day.
  ・My number does not reserve my number card receipt.

  
   Homepage concerned: My number card synthesis site

   
Inquiry about grant of notice of 2 card Mai number card
  Ward office Family Registry Division of ward to live
  
   In ward office Family Registry Division contact information page, please see this.