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Civic Affairs Bureau

Citizen counselor's office (Yokohama City Hall the first floor)

News from citizen counselor's office
・From Friday, January 4, 2019, window open agency time for citizen counselor's office was from 8:45 to 17:00.
 We accept call until 17:15.

■As of consultation space situation Friday, February 22 3:00 p.m.
(prearranged telephone call connection number citizen counselor's office 045-671-2306)

・Specialized consultation such as laws

[place: the first floor of JR Kannai station square Yokohama-shi Government building citizen counselor's office]
 *…X that it is not crowded, and there is…- that there is no space…There is no conduct
TimeDayLawJudicial scrivenerIt is built of houseHuman rightsAuthentication
February 25 MON X * *
February 26 TUE * *
February 27 WED * * *
February 28 THU * *
March 1 FRI * * *

※We accept reservation on Monday, March 4 from Monday, February 25.

・Night legal advice [place: the sixth floor of Yokohama-shi skill Cultural Center] (4 every month third Wednesday)
TimeDayBy night
February 20 WED The end
February 27 WED *

We accept reservation of consultation between the night of February from Friday, February 1.
(we accept reservation of consultation by night from the first day of the month.)


◆ Need reservations ◆
(other than traffic accident consultation, municipal administration public consultation)
Telephone reservation reception desk: Weekdays from 8:45 to 17:15
Telephone 045-671-2306

 ■ Information for consultation


We perform lawyer, interview consultation by specialized counselors such as judicial scriveners and consultation about municipal administration by staff of city  targeting at Yokohama citizens.
 In this consultation, we do not perform making of documents such as contract or answer and check.
 In addition, we cannot ask specialty counselor in charge for solution to direct problem and concrete work.
 As we keep secret and do not announce at all, please consult about consultation contents in peace. In addition, about contents of consultation, we cannot answer inquiry after consultation.
 In addition, in the case of next, you cannot use consultation of this citizen counselor's office.
 ・In the case of consultation of repetition of item same as legal advice as for the judicial scrivener consultation
 ・In addition, cases in conflict with rule to fix for lawyer office regulations and judicial scrivener ethic

 Reservation is necessary except some consultation including traffic accident consultation beforehand.
 We make reservation at window of telephone and citizen's counselor's office from the same day one week ago (in the case of rests agency day such as holidays, we accept from weekdays after the next day.) .
 As legal advice and judicial scrivener consultation assume the same item, one-time consultation, you gather up contents which want to hear, and come. 
 When one that one and foreign language interpreter needing sign-language interpretation need uses consultation, please ask for interpreter with the following engines.
 One that sign-language interpreter needs   … Yokohama raporu
 One that foreign language interpreter needs …  Yokohama-shi International Association (YOKE) interpreter volunteer charge (telephone 045-222-1209)
Classification The conduct date and time Consultation time
(extension impossibility)
Contents Counselor
Legal advice
(by appointment only)
From Monday to Friday
From 9:00 to 12:00
From 13:00 to 16:00
Less than 25 minutes Overall legal question
※The same item one-off
Night legal advice
(by appointment only)
Every month third fourth Wednesday
From 18:15 to 20:45
Less than 25 minutes
Judicial scrivener consultation
(by appointment only)
From Monday to Friday
From 13:00 to 16:00
Less than 25 minutes Debt rearranging (1,400,000 or less),
The inheritance, the real estate registration, adult guardianship
※The same item one-off
Authorized judicial scrivener
Residential land building consultation
(by appointment only)
Every Monday
From 10:00 to 12:00
From 13:00 to 16:00
Less than 35 minutes Buying and selling, lease of real estate Residential land building business person
Human rights consultation
(by appointment only)
Every Wednesday
From 13:00 to 16:00
Less than 40 minutes Discrimination or unfair handling
Consultation about human rights
Civil Rights Commissioner
Authentication consultation
(by appointment only)
Every month first third Friday
From 13:00 to 15:00
Less than 25 minutes Will, any tutelage contract ・
Attested documents such as leases
Notary public
Traffic accident consultation From Monday to Friday
From 9:00 to 12:00
From 13:00 to 16:00
Method, insurance claim of settlement out of court Traffic accident counselor
Municipal administration public consultation From Monday to Friday
From 8:45 to 17:15
(in the window until 17:00)
Consultation, inquiry about municipal administration Staff of city

※When duties, duties of each specialty counselor are established in law, it becomes consultation in the range.
※Depending on item of consultation, we may show around jurisdiction department than specialized consultation.