Yokohama-shi call center
Yokohama-shi call center is facility, service window to guide about a variety of inquiries such as municipal traffic of system and procedure, event, city of city hall and ward office.
- When we want to check by yourself,<< collection of questions that Q&A is common in >>Please give me ogo *.
From 8:00 a.m. to 9:00 p.m.
(every day including Saturdays, Sundays and holidays)
※We hang and hope not to make any mistake. ※For confirmation that content is correct in the case of telephone and visitor service improvement of telephone reception desks,
|Inquiry with E-mail||
Please refer from the following contribution forms.
As e-mail address that had you input may be wrong when we accept, and completion email does not arrive after contribution, we hope that we have you post again.
|Administration form||Private consignment trust point: riraia communications|
[we do not learn lesson]
As for the inquiry about "oversized garbage" "water supply", please see the following.
■ 「Oversized Garbage Reception Center」 → Collection of oversized garbage acceptance duties
[multilingual correspondence] We transfer to Yokohama-shi International Association (YOKE), and the staff of information, consultation corner replies.
Correspondence language Chinese, Spanish, English
It is from 12:30 to 16:30 for from 10:00 to 11:30 for from Monday to Friday at correspondence time
Second fourth Saturday from 10:00 to 12:30
※Holiday, the year-end and New Year holidays are excluded
Please refer at such time
Please use in inquiry about system and procedure, event, facility, municipal management traffic of city hall and ward office and "we do not know where we may ask" casually.
In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
When we have you ask on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask for rehanging by contents of inquiry in open agency time.
When we want to check by yourself
As you gather up in Q&A form about item with many inquiries, look at this.
Call center user satisfaction investigation
We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.
About offer of disaster related information out of the business hours
When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
|Content||News (evacuation preparation information, evacuation warning, evacuation warning, nation protection plan related information) that is emergency of Yokohama-shi disaster prevention information E-mail|
|Time to provide||Every day from 9:00 p.m. to 8:00 a.m., the following day|
|Operation methods|| As you tell system about the ward name and ward number after transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephone) of buttons written as "tone" including "※""♯", and can send out push signal.
[ward and ward number]
In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.