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Civic Affairs Bureau

Yokohama-shi call center

Information guide - title of Yokohama-shi call center - convenient living Call center phone number
Yokohama-shi call center is service window to guide about various inquiries such as system of city hall and ward office and various procedures, events, municipal administration information such as inquiry about facilities, living information, the latest event information.

 We want to know
 ◇We do not have time to check by oneself.
 ◇We do not know where we should ask.


 Including case please feel free to contact.

<< call center multiple languages correspondence >>
 <correspondence language> Chinese, Spanish, English
 <correspondence time> It is from 12:30 to 16:30 for from 10:00 to 11:30 for from Monday to Friday
                   The year-end and New Year holidays are excluded on holiday for from 10:00 to 12:30 on second .4 Saturday
(public interest incorporated foundation) We transfer to Yokohama-shi International Association (YOKE), and the staff of information, consultation corner replies.



※Depending on time and time, mass inquiries are concentrated in call center, and call may be hard to be connected. We cause users trouble very much and are very sorry.
 As we may guide post in charge to evade the situation that is hard to be connected about inquiry that we can originally reply in call center in time when such a call centered, thank you for your understanding in total.

[call center congestion expectation] From past tendency, we do congestion expectation of call center.
 Particularly, please cooperate to have you hang in other time as telephone tends to be crowded very much, and to be hard to be connected for from 8:45 to 10:00 of Monday.
In the call center, from 8:45 to 10:00 of Monday are crowded very much.
 X: It is crowded very much.
 ▲: It is crowded.
 * : Slightly not crowded.
 ◎: Available.
In addition, please note that you may be crowded even in time except X of upper table soon after news was sent to many citizen's all of you.
 

        Summary of Yokohama-shi call center

Reception hours From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays)
Phone number

045-664-2525
※We hang and hope not to make any mistake.

※In the case of telephone, we record inquiry contents for accurate confirmation of contents and visitor service improvement of telephone reception desks.

Fax number 045-664-2828
E-mail address

callcenter@city.yokohama.jp
※When setting that cannot receive email from PC for unwanted e-mail prevention with cell-phone is done, we may not receive reply from call center. Sorry for your inconvenience, but we hope that we have you make setting that you can receive of domain "city.yokohama.jp".
 In addition, file hopes that we are not attached on inquiry by E-mail because a lot of viral infection examples by attached file are reported now. After August 13, please note that you reply only about part which you can judge from contents of the text about inquiry that file was attached to for the duration without opening file.

Administration form Private consignment trust point: riraia communications
(October 1, 2015 company name change)
Logo nikorin[nickname] nikorin

※With telephone, fax, E-mail, we accept in year round.   

  In addition, request reports jurisdiction section opinion that we had. 


Document of Yokohama-shi call center

<< collection of questions that Q&A is common in >>


       About offer of disaster related information out of the business hours

   When duties overtime transfers telephone to system from April, 2016, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
Content News (evacuation preparation information, evacuation warning, evacuation warning, nation protection plan related information) that is emergency of Yokohama-shi disaster prevention information E-mail
Time to provide Every day from 9:00 p.m. to 8:00 a.m., the following day
Operation methods   As you tell system about the ward name and ward number after transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephone) of buttons written as "tone" including "※""♯", and can send out push signal.
Ward number: It is 14, west 15, Hodogaya 16, green 17, south 18 in green leaves 01, Asahi 02, spring 03, Isogo 04, Kanagawa 05, Kanazawa 06, Konan 07, Kohoku 08, 09, Sakae, Seya 10, Tsuzuki 11, Tsurumi 12, Totsuka 13
 In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.

※In addition, we install two specialized call centers to cope with enormous inquiries quickly in Motoichi.
■ 「Oversized Garbage Reception Center」 → Collection of oversized garbage acceptance duties
■ 「Water Works Bureau visitor Service Center(045-847-6262)」 → Receptionist and information for start, cancellation procedure duties of use of water supply


Call center user satisfaction investigation

  We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.
    The 2016 first