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Civic Affairs Bureau

Yokohama-shi call center (045-664-2525)

Other than various procedures, window guidance in ward office and city hall, it is facility, event information, window to guide about inquiries such as information for municipal traffic of city.



"(the 2018 second) about conduct of ⾜ degree investigation of Yokohama-shi call center visitor" (January 30, 2019)What's New
About conduct of open call for participants type proposal of "Yokohama-shi call center administration business consignment" (December 12, 2018)


Reception hours

From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays)

Phone number

045-664-2525 (with a smile)
We hang and hope not to make any mistake.                                      
※In the case of telephone, we record inquiry contents for accurate confirmation of contents and customer service improvement of telephone reception desks.



It depends on email

Please refer from the following inquiry forms.

Inquiry form for PC

Inquiry form for smartphone


  • Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before Android OS4.4 before iOS4).
  • As we reply by email when answer is hoped for, setting that we can receive of domain "city.yokohama.jp", please.
  • As e-mail address that had you input may be wrong when we accept, and completion email does not reach after the transmission from inquiry form, we hope that we have you send again. When inquiry form does not operate well,callcenter@city.yokohama.jpPlease refer for madeo.
  • Because viral infection by attached file is reported, e-mail addresscallcenter@city.yokohama.jpFile hopes that we are not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
  • Please note that you may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry.

Administration form

Private consignment trust point: Relia Inc.


[we do not learn lesson]


As for the inquiry about "oversized garbage" "water supply", please see the following.

■ 「Oversized Garbage Reception Center」              → Collection of oversized garbage acceptance duties
■ 「Water Works Bureau customer Service Center(045-847-6262)」 → Receptionist and information for start, cancellation procedure duties of use of water supply

[multilingual correspondence] We transfer to Yokohama-shi International Association (YOKE), and the staff of information, consultation corner replies.
   Correspondence language Chinese, Spanish, English
   Correspondence time from Monday to Friday from 10:00 to 11:30, from 12:30 to 16:30
      Second fourth Saturday from 10:00 to 12:30
      ※Holiday, the year-end and New Year holidays are excluded

Please refer at such time

Other than inquiries such as various procedures, window guidance in ward office and city hall or information for facility, event information, municipal traffic of city, please use in "it is not revealed where we may hear" casually.                         When we should ask where, or it is not revealed, please use acquisition method of required documents, method of various procedures, thing about municipal traffic, thing about event hosted by city, thing about facility of city, others.

  • In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
  • When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask for rehanging depending on contents in open agency time.

When we want to check by yourself

As you gather up in Q&A form about item with many inquiries, look at this.

       ※About Web accessibility correspondence of "collection of questions that Q&A is common" in

Call center user satisfaction investigation

 We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Information to offer News (evacuation preparation information, evacuation warning, evacuation warning, nation protection plan related information) that is emergency of Yokohama-shi disaster prevention information E-mail
Time to provide Every day from 9:00 p.m. to 8:00 a.m., the following day
Operation methods   As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal.
[ward and ward number]
Ward Green leaves Asahi Spring Isogo Kanagawa Kanazawa Port     The south Kohoku    Honor   
Number 01 02 03 04 05 06 07 08 09
Ward Seya Tsuzuki Tsurumi Tozuka Medium The west Hodogaya Green    The south    
 Number 10  11  12  13  14  15  16  17  18 

  In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.