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Civic Affairs Bureau

Yokohama-shi call center

Yokohama-shi call center is facility, service window to guide about a variety of inquiries such as municipal traffic of system and procedure, event, city of city hall and ward office.



About result of Yokohama-shi call center customer satisfaction investigation (the 2017 first)


Reception hours From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays)
Phone number (045) 664-2525 (with a smile)
※We hang and hope not to make any mistake.                                      
※For confirmation that content is correct in the case of telephone and visitor service improvement of telephone reception desks,
   We record inquiry contents.
(045) 664-2828
Inquiry with E-mail

Please refer from the following contribution forms.

Contribution form for PC

Form to post business such as smartphones on

(iPhone, iPad, Android)


   As e-mail address that had you input may be wrong when we accept, and completion email does not arrive after contribution, we hope that we have you post again. 
   When contribution form does not operate well, we accept in the following e-mail addresses.

  • Setting that we can receive of domain "city.yokohama.jp", please on inquiry by email.
  • Because viral infection by attached file is reported; e-mail addresscallcenter@city.yokohama.jpFile hopes that we are not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
Administration form                                                                      Private consignment trust point: riraia communications
[we do not learn lesson]

As for the inquiry about "oversized garbage" "water supply", please see the following.

■ 「Oversized Garbage Reception Center」              → Collection of oversized garbage acceptance duties
■ 「Water Works Bureau visitor Service Center(045-847-6262)」 → Receptionist and information for start, cancellation procedure duties of use of water supply

[multilingual correspondence] We transfer to Yokohama-shi International Association (YOKE), and the staff of information, consultation corner replies.
   Correspondence language Chinese, Spanish, English
   It is from 12:30 to 16:30 for from 10:00 to 11:30 for from Monday to Friday at correspondence time
      Second fourth Saturday from 10:00 to 12:30
      ※Holiday, the year-end and New Year holidays are excluded

Please refer at such time

Please use in inquiry about system and procedure, event, facility, municipal management traffic of city hall and ward office and "we do not know where we may ask" casually.                         When you should ask where or do not know, please use acquisition method of required documents, method of various procedures, thing about municipal traffic, thing about event hosted by city, thing about facility of city, others.

  • In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
  • When we have you ask on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask for rehanging by contents of inquiry in open agency time.

When we want to check by yourself

As you gather up in Q&A form about item with many inquiries, look at this.

Call center user satisfaction investigation

 We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Content News (evacuation preparation information, evacuation warning, evacuation warning, nation protection plan related information) that is emergency of Yokohama-shi disaster prevention information E-mail
Time to provide Every day from 9:00 p.m. to 8:00 a.m., the following day
Operation methods   As you tell system about the ward name and ward number after transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephone) of buttons written as "tone" including "※""♯", and can send out push signal.
[ward and ward number]
Ward Green leaves Asahi Spring Isogo Kanagawa Kanazawa Port     The south Kohoku    Sakae   
Number 01 02 03 04 05 06 07 08 09
Ward Seya Tsuzuki Tsurumi Totsuka Medium The west Hodogaya Green    The south    
 Number 10  11  12  13  14  15  16  17  18 

  In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.