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Designated manager third party evaluation system

 In Yokohama-shi, we added to report, investigation, instruction based on Local Government Act and obliged designated manager to conduct of "user questionnaire" and setting of "user meeting" and pushed forward approach to let facility administration reflect voice of user by setting of opinion dial.
 We work, and, in addition to such an approach, designated manager oneself is improved and, for the purpose of planning improvement of quality of service, carries out check evaluation by objective multidirectional third party.



Characteristic of designated manager third party evaluation system of Yokohama-shi

We carry out third party evaluation by three methods among all facilities which introduced designated manager system and announce evaluation result in homepage or the facility and utilize for duties improvement of designation manager and future system operation.

1.About use of inhabitant of a ward facility whom there are plural similar facilities in the city including district center, we choose reviewer from evaluation engine which Yokohama-shi authorizes and carry out evaluation.

2.Facility becoming a target of welfare service third party evaluation carries out evaluation based on welfare service third party evaluation system.

3.Other facilities (about facility inspecting including facility where viewpoint of evaluation is different, the way of management every facility, facility having high specialty, we carry out evaluation by designation manager choice evaluation committee



・Yokohama-shi designation manager third party evaluation system operation guideline


Facility breakdown that is targeted for third party evaluation system

● Designated manager system introduction facility 948 facility (as of April 1, 2018)
1.  Third party by designated manager third party evaluation organization
We carry out evaluation
 ◇ Use of inhabitant of a ward facility whom there are plural similar facilities
2.  It depends on welfare service third party evaluation system
We carry out evaluation
3. We stop at designated manager choice evaluation committee
We carry out evaluation
Sports centers such as district centers, the old man welfare
Center, community care plaza, welfare health practice base,
Child log house, public hall
・Facility where is targeted for welfare service third party evaluation
 →Special elderly nursing home, mentally-disabled person
Life care type facility, local nursing center,
Protective institution, nursery school
・Facility having high specialty
 →Yokohama-bijutsukan, international pool, history natural history
Hall, gender equality center

・Facility where varies in viewpoint of evaluation every facility
 →Park, zoo

 →We carry out evaluation in 37 facilities by the end of 18
 →We carry out evaluation in 116 facilities by the end of 19
 →We carry out evaluation in 127 facilities by the end of 20
 →We carry out evaluation in 16 facilities by the end of 21
 →We carry out evaluation in 11 facilities by the end of 22
 →We carry out evaluation in 17 facilities by the end of 23
 →We carry out evaluation in 135 facilities by the end of 24 
  →We carry out evaluation in 149 facilities by the end of 25
 →We carry out evaluation in 24 facilities by the end of 26
 →We carry out evaluation in 10 facilities by the end of 27
 →We carry out evaluation in 16 facilities by the end of 28

 After 29, we carry out evaluation of new facility and the third facility sequentially





Flow of third party evaluation conduct by designated manager third party evaluation organization




 




Third party evaluation by designated manager third party evaluation organization


List of 2018 third party evaluation conduct planned facilities (as of May 24, 30 for confirmation)new

List of evaluation organizations (as of May, 30)new




 ●Evaluation sheet of each facility 

Evaluation sheets (Portable Document Format) such as district centers

Public hall evaluation sheet (Portable Document Format)

Sports center evaluation sheet (Portable Document Format)

Welfare center for the old evaluation sheet (Portable Document Format)

Welfare health practice base (Portable Document Format)

Community care plaza evaluation sheet (Portable Document Format)

Child log house evaluation sheet (Portable Document Format)

District center and welfare center for the old go*hodokoshi*hyoka sheet (Portable Document Format)

Community care plaza and community house go*hodokoshi*hyoka sheet (Portable Document Format)

Public hall and sports center go*hodokoshi*hyoka sheet (Portable Document Format)

District center and kokaidogo*hodokoshi*hyoka sheet (Portable Document Format)

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kyokizu*shitsukyokizu*susumika  -  November 12, 2012 Making -  May 24, 2018 Update
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